Retail Business Manager

1 day ago

Gurgaon, Haryana, India Jain Amar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Purpose

The 
Business Manager – LFR

will own the 
P&L responsibility

for the Large Format Retail business (Shoppers Stop, Pantaloons, Central, and regional multi-chain retailers). The role will ensure profitable growth by managing 
business partner relationships, merchandising, retail sales operations, and in-store staff performance

.

This role requires a 
strategic yet hands-on leader

who can balance 
B2B partner management with B2C in-store execution

, ensuring the brand delivers on sales, profitability, and customer experience.

Key Responsibilities

1. P&L Ownership & Business Growth

  • Full ownership of sales and profitability for the LFR business.
  • Develop and execute annual operating plans (AOP) for the LFR channel.
  • Optimize trade terms, margins, and profitability with business partners.

2. Business Partner Management

  • Build and strengthen relationships with LFR partners at CXO/Buying Head level.
  • Negotiate listings, space, visibility, and promotions with partners.
  • Ensure adherence to joint business plans (JBP) and quarterly reviews with key accounts.

3. Merchandising & Assortment

  • Drive seasonal merchandise planning, allocation, and replenishment for LFR accounts.
  • Monitor sell-through, ageing, and markdowns; plan corrective actions with buying & merchandising teams.
  • Work closely with VM & MarCom teams for impactful in-store visibility and promotions.

4. Sales Operations & Staff Management

  • Lead and monitor a team of 
    promoters, in-store staff, and merchandisers
     deployed across LFR doors.
  • Ensure store staff productivity through training, motivation, and incentive programs.
  • Drive retail KPIs: SSPD, conversion, ASP, and NPS.

5. Channel Marketing & Promotions

  • Plan and execute 
    LFR-exclusive promotions, offers, and marketing activations
    .
  • Track ROI of promotions and campaigns run with partners.
  • Leverage co-op marketing budgets with partners for maximum visibility.

6. Cross-Functional Collaboration

  • Work with supply chain to ensure OTIF (On Time In Full) deliveries to partners.
  • Collaborate with finance for claims, reconciliations, and credit control.
  • Align with HR for promoter hiring and training plans.

Candidate Profile

  • 10–15 years of experience in 
    Retail / Apparel / Lifestyle industry
    , with proven success in managing 
    Large Format Retail (LFR) accounts
    .
  • Strong understanding of 
    B2B2C business models
    , joint business planning, and trade negotiations.
  • Track record of 
    P&L management
     and delivering profitable growth.
  • Strong experience in merchandising, retail operations, and in-store promoter management.
  • Excellent negotiation, relationship management, and analytical skills.
  • MBA / Master's in Retail / Fashion Management from reputed institute preferred.

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