Senior Manager- Retail Operations

13 hours ago

Gurgaon, Haryana, India Morepen Laboratories Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Manager- Retail Operations

Location: Gurugram

Industry: Retail / Consumer Business

Employment Type: Full Time

Experience Required: 15-20 years

About Dr. Morepen:

Dr. Morepen is a trusted name in the Indian consumer market, known for its innovative products and strong brand presence. As part of its retail growth journey, the company is expanding its footprint across key markets and is looking for strong leaders to drive operational excellence and strategic execution on the ground.

Role Overview:

We are looking for a dynamic and experienced professional to lead day-to-day operations across a growing network of retail stores. This is a high-impact leadership role requiring a blend of strategic thinking and operational execution to drive store performance, customer experience, and regional growth.

Key Responsibilities:

  • Oversee end-to-end operations across multiple retail outlets in assigned regions.
  • Implement and monitor retail SOPs to ensure consistent and efficient execution across stores.
  • Drive store performance metrics including revenue, conversion, staff productivity, customer satisfaction, and inventory health.
  • Collaborate with merchandising, supply chain, HR, and other internal teams to support retail operations.
  • Plan and execute new store launches, ensuring timely setup and operational readiness.
  • Identify opportunities for operational improvement and implement scalable solutions.
  • Provide data-driven insights and reports to senior leadership on business performance and growth opportunities.

Candidate Profile:

  • 15-20 years of experience in multi-location retail operations, preferably in organized retail, FMCG, or consumer goods sectors.
  • Proven leadership capability in managing large field teams and driving performance across diverse geographies.
  • Strong analytical and operational problem-solving skills.
  • Experience with business expansion, new store rollouts, and operational streamlining.
  • Excellent communication and cross-functional collaboration abilities.
  • MBA or equivalent degree preferred.

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