Sr Specialist, Client Services

1 week ago

Pune, Maharashtra, India Data Axle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Data Axle: Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle now as an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases. Data Axle Pune is pleased to have achieved certification as a Great Place to Work

General Summary:

We are looking for a resource in Client Services Team who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

  • Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients
  • Fulfill list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Problem solving and logical thinking skills.
  • Attention to detail and excellent follow through.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.
  • Generate weekly and monthly reports created from transactional data sources

Requirements:

Bachelor's degree.

  • Experience between 3-6 years
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Excellent customer service and communication skills.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution.

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