Customer Support

7 days ago

Remote, India MapleWand Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Pay: ₹15, ₹25,000.00 per month

Job description:

We are looking to hire an experienced Customer Service/ Compliance Executive for our company based in UK.

Fluency in Spoken and written English compulsory

Timings: You will be working UK shift times from 10 AM to 6:30 PM UK Time.

Start at approximately 02:30 pm and finish at 11:00pm (India Time).

(Apply only if you are comfortable with the shift timings.)

Work Schedule: Monday to Friday plus half days on every alternate Saturday.

Salary: INR 15000/- to 25000/- per month

Job Description as follows:

  • Provide professional and detailed customer support via email, live chat, and phone, ensuring all customer inquiries are addressed promptly and accurately.
  • Reconcile customer accounts by verifying payments, emails, and account activity, and prepare detailed reports for internal review.
  • Handle ad hoc compliance-related projects as assigned.
  • Follow established procedures and step-by-step guidelines to complete assigned tasks accurately and efficiently, ensuring compliance with all company standards.

Full training will be provided.

Requirements:

  • Proficient in written and spoken English, with the ability to communicate clearly and effectively across various mediums and accents.
  • Minimum experience of 2 years in a customer services based role.
  • Strong analytical thinking capabilities with the ability to evaluate, interpret and respond to complex scenarios effectively.
  • Advanced skills in research, critical examination, analysis and interpretation of information to resolve issues effectively.
  • A proactive and flexible approach to work, with the ability to navigate challenging situations and unexpected obstacles in a professional manner.
  • Strong multitasking abilities to handle multiple customer accounts and compliance tasks simultaneously while meeting deadlines.
  • Ability to work independently and collaboratively within a team environment while maintaining a high level of professionalism.

Job Type: Full-time

Benefits:

  • Work from home

Schedule:

  • Fixed shift
  • UK shift

Supplemental Pay:

  • Yearly bonus

Work Location:

Remote

Job Types: Full-time, Permanent

Pay: ₹10, ₹29,855.47 per month

Benefits:

  • Work from home

Application Question(s):

  • How many years of experience do you have in Customer service/ Compliance ?

  • What is your Current/last salary per month?

  • What is your salary expectation per month?

  • If selected, are you willing to undergo Background check, provide ID documents, give references from your previous job and provide Police clearance certificate?

Work Location: Remote

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