Customer Support
7 days ago
Pay: ₹15, ₹25,000.00 per month
Job description:
We are looking to hire an experienced Customer Service/ Compliance Executive for our company based in UK.
Fluency in Spoken and written English compulsory
Timings: You will be working UK shift times from 10 AM to 6:30 PM UK Time.
Start at approximately 02:30 pm and finish at 11:00pm (India Time).
(Apply only if you are comfortable with the shift timings.)
Work Schedule: Monday to Friday plus half days on every alternate Saturday.
Salary: INR 15000/- to 25000/- per month
Job Description as follows:
- Provide professional and detailed customer support via email, live chat, and phone, ensuring all customer inquiries are addressed promptly and accurately.
- Reconcile customer accounts by verifying payments, emails, and account activity, and prepare detailed reports for internal review.
- Handle ad hoc compliance-related projects as assigned.
- Follow established procedures and step-by-step guidelines to complete assigned tasks accurately and efficiently, ensuring compliance with all company standards.
Full training will be provided.
Requirements:
- Proficient in written and spoken English, with the ability to communicate clearly and effectively across various mediums and accents.
- Minimum experience of 2 years in a customer services based role.
- Strong analytical thinking capabilities with the ability to evaluate, interpret and respond to complex scenarios effectively.
- Advanced skills in research, critical examination, analysis and interpretation of information to resolve issues effectively.
- A proactive and flexible approach to work, with the ability to navigate challenging situations and unexpected obstacles in a professional manner.
- Strong multitasking abilities to handle multiple customer accounts and compliance tasks simultaneously while meeting deadlines.
- Ability to work independently and collaboratively within a team environment while maintaining a high level of professionalism.
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- Fixed shift
- UK shift
Supplemental Pay:
- Yearly bonus
Work Location:
Remote
Job Types: Full-time, Permanent
Pay: ₹10, ₹29,855.47 per month
Benefits:
- Work from home
Application Question(s):
How many years of experience do you have in Customer service/ Compliance ?
What is your Current/last salary per month?
What is your salary expectation per month?
If selected, are you willing to undergo Background check, provide ID documents, give references from your previous job and provide Police clearance certificate?
Work Location: Remote
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