Customer Support

3 days ago

Remote, India Togwe Full time

Job Title: Subject Matter Expert (SME) - Customer Support

**Location**: [Remote]

**Job Type**: [Full-time]
**Department**: Customer Support / Operations
**Reports To**: Customer Support Manager / Director of Operations

Job Summary:
The Subject Matter Expert (SME) - Customer Support is responsible for providing expert-level knowledge, guidance, and support in the area of customer service. This role ensures that customer support agents are equipped with the skills, resources, and insights necessary to deliver outstanding service. The SME acts as a bridge between the customer service team and other departments such as product, training, and quality assurance.

Key Responsibilities:

- Serve as a go-to expert on products, services, and customer support processes.
- Assist customer support agents with complex or escalated inquiries.
- Analyze customer feedback and support data to identify trends, pain points, and training needs.
- Collaborate with training teams to develop or update knowledge base articles, FAQs, SOPs, and training materials.
- Monitor the implementation of best practices across customer interactions.
- Participate in the onboarding and upskilling of new and existing support staff.
- Partner with QA teams to review calls/chats/tickets and ensure quality and consistency.
- Liaise with product and engineering teams to stay updated on product updates and changes.
- Provide feedback and suggestions to improve customer experience and operational efficiency.

Qualifications:

- Bachelor’s degree in Business, Communications, or a related field (preferred).
- 3+ years of experience in customer support, including at least 1 year in a leadership or SME role.
- Deep understanding of customer service principles and tools (e.g. Zendesk, Salesforce, Freshdesk).
- Excellent communication, problem-solving, and analytical skills.
- Ability to work cross-functionally and influence without authority.
- Strong organizational skills and attention to detail.

Preferred Skills:

- Experience in a contact center or BPO environment.
- Familiarity with CRM platforms and knowledge base tools.
- Ability to conduct training sessions and coach teams.
- Strong documentation and process-mapping skills.

Pay: ₹9,988.92 - ₹15,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

**Experience**:

- SME - CS: 2 years (required)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

  • Customer Support

    3 days ago

    Remote, India Capital Street fx Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...

  • Customer Support

    2 weeks ago

    Remote, India Helping Hearts Full time

    **Job Title**: Customer Support Specialist **Location**: Work fom home **Employment Type**: Full-time/Part-time **Job Overview**: We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, helping to resolve their issues, answer questions, and ensure a...

  • Customer Support

    2 weeks ago

    Remote, India Tekhunt Solutions Full time

    **Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...

  • Customer Support

    1 week ago

    Remote, India InstaDispatch Full time ₹ 25,000 - ₹ 30,000 per year

    We are seeking an experienced Customer Support & Appointment Setter to join our team and support our UK clients. This role involves handling inbound and outbound communication, resolving customer queries, and conducting cold calling to generate leads and fix appointments with potential clients.Candidates with prior experience in delivery, courier, or...

  • Customer Support

    5 days ago

    Remote, India Quanteq Solutions Full time

    **Job description** **About us**: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist...

  • Customer Support Executive

    7 days ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    2 weeks ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Advisor

    1 week ago

    Remote, India Brandwatch Full time

    Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and...

  • Customer Support Intern

    2 weeks ago

    Remote, India Dadisha Private Limited Full time

    **Customer Support Admin** **Primary Responsibilities**: - Customer Assistance: Address inquiries, complaints, and support requests professionally. - Technical Support: Provide troubleshooting and problem-solving assistance to customers. - CRM Management: Maintain accurate records of customer interactions using CRM tools. - Feedback Collection: Gather...

  • Customer Support Associate

    1 week ago

    Remote, India INNOVFIX PRIVATE LIMITED Full time ₹ 2,64,000 per year

    Job Description – Female Malayalam Customer Support ExecutivePosition: Customer Support ExecutiveLocation: RemoteEmployment Type: Full-timeAbout the RoleWe are seeking a female Malayalam-speaking Customer Support Executive who is fluent in both Malayalam and English. The candidate will be responsible for handling customer queries, resolving issues, and...