Customer Support

2 days ago

Remote, India Togwe Full time

Job Title: Subject Matter Expert (SME) - Customer Support

**Location**: [Remote]

**Job Type**: [Full-time]
**Department**: Customer Support / Operations
**Reports To**: Customer Support Manager / Director of Operations

Job Summary:
The Subject Matter Expert (SME) - Customer Support is responsible for providing expert-level knowledge, guidance, and support in the area of customer service. This role ensures that customer support agents are equipped with the skills, resources, and insights necessary to deliver outstanding service. The SME acts as a bridge between the customer service team and other departments such as product, training, and quality assurance.

Key Responsibilities:

- Serve as a go-to expert on products, services, and customer support processes.
- Assist customer support agents with complex or escalated inquiries.
- Analyze customer feedback and support data to identify trends, pain points, and training needs.
- Collaborate with training teams to develop or update knowledge base articles, FAQs, SOPs, and training materials.
- Monitor the implementation of best practices across customer interactions.
- Participate in the onboarding and upskilling of new and existing support staff.
- Partner with QA teams to review calls/chats/tickets and ensure quality and consistency.
- Liaise with product and engineering teams to stay updated on product updates and changes.
- Provide feedback and suggestions to improve customer experience and operational efficiency.

Qualifications:

- Bachelor’s degree in Business, Communications, or a related field (preferred).
- 3+ years of experience in customer support, including at least 1 year in a leadership or SME role.
- Deep understanding of customer service principles and tools (e.g. Zendesk, Salesforce, Freshdesk).
- Excellent communication, problem-solving, and analytical skills.
- Ability to work cross-functionally and influence without authority.
- Strong organizational skills and attention to detail.

Preferred Skills:

- Experience in a contact center or BPO environment.
- Familiarity with CRM platforms and knowledge base tools.
- Ability to conduct training sessions and coach teams.
- Strong documentation and process-mapping skills.

Pay: ₹9,988.92 - ₹15,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

**Experience**:

- SME - CS: 2 years (required)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

  • Customer Support Executive

    2 weeks ago

    Remote, India Dellflex support Full time

    Customer Support Executive – Dellflex SupportDellflex Support is hiring Customer Support Executives to handle customer calls and queries professionally.Responsibilities:Customer calls & queries handle karnaIssues resolve karna aur proper follow-upCustomer ko polite aur professional support denaRequirements:Fresher / Experienced both can applyHindi...

  • Customer Support Executive

    1 week ago

    Remote, India Am2pm Support Private Limited Full time

    Customer Support Executive (Remote) .Shift: 6:00 a.m – 3:00 p.mSalary: Up to ₹18,000/monthWork Mode: Work From HomeLanguages Required:Assamese (Must)Hindi (Must)English (Must)Bengali (Preferred)Job Role: Handle customer calls/chatsResolve customer queries politely & professionally , Update records in CRM ,Maintain service quality & meet targets...

  • VMware Senior Technical Support Engineer

    2 weeks ago

    Remote - India Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Customer Support

    2 days ago

    Remote, India Capital Street fx Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...

  • Customer Support

    2 weeks ago

    Remote, India Helping Hearts Full time

    **Job Title**: Customer Support Specialist **Location**: Work fom home **Employment Type**: Full-time/Part-time **Job Overview**: We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, helping to resolve their issues, answer questions, and ensure a...

  • Customer Support

    7 days ago

    Remote, India Dynamic Accounting Solutions Inc Full time

    Position OverviewThe Sales Support & Upselling Specialist plays a key role in driving revenue growth, , nurturing existing clients, and identifying upselling and cross-selling opportunities. This role ensures smooth sales operations, high customer satisfaction, and continuous expansion of customer value.Key Responsibilities1. Sales SupportAssist the sales...

  • Customer Support

    2 weeks ago

    Remote, India Tekhunt Solutions Full time

    **Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...

  • Customer Support

    7 days ago

    Remote, India SuperProcure Full time

    Job Location: RemoteJob Type: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday WorkingJob Summary:We are seeking a proactive and detail-oriented individual to join our team as an Customer Support & Onboarding - Trainee. This role involves working closely with vendors and customers to ensure a smooth onboarding experience, drive adoption of our...

  • Customer Support Executive

    5 days ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Associate

    7 days ago

    Remote, India Blue Tyga Fashions Full time

    Customer Support AssociateWork Mode: Work From Home (WFH)Experience: Minimum 1 year in Customer Experience SupportAbout BlueTygaBlueTyga is a growing e-commerce brand focused on delivering quality products and a smooth customer experience. We believe customer support plays a key role in building trust and long-term relationships with our customers.Role...