Customer Support

2 days ago

Remote, India Dynamic Accounting Solutions Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position Overview

The Sales Support & Upselling Specialist plays a key role in driving revenue growth, , nurturing existing clients, and identifying upselling and cross-selling opportunities. This role ensures smooth sales operations, high customer satisfaction, and continuous expansion of customer value.

Key Responsibilities

1. Sales Support

  • Assist the sales team with preparing proposals, quotations, and presentations.
  • Manage CRM data entry, ensure accurate customer information, and track pipeline activities.
  • Coordinate with internal teams (operations, finance, product) to ensure timely delivery of client requests.
  • Handle pre- and post-sales inquiries, ensuring quick resolution and high customer satisfaction.
  • Prepare sales reports, performance dashboards, and follow-up reminders for the team.

2. Upselling & Cross-Selling

  • Analyze customer usage, buying patterns, and account history to identify upsell potential.
  • Conduct regular check-ins with customers to understand evolving needs and introduce value-adding products or services.
  • Promote premium features, add-ons, or upgraded packages based on customer fit.
  • Collaborate with account managers to execute targeted upselling strategies.
  • Track upsell success metrics and contribute ideas for continuous improvement.

3. Customer Experience Management

  • Build strong relationships with existing customers to increase retention and long-term value.
  • Act as the first point of contact for client concerns, escalating issues when necessary.
  • Provide product knowledge and guidance to help customers maximize value from their purchase.
  • Ensure timely renewal of subscriptions, service contracts, or support plans.

4. Operational & Administrative Tasks

  • Maintain organized documentation of client communication and sales activities.
  • Support onboarding of new customers by coordinating training schedules and resource delivery.
  • Assist the sales team in preparing marketing materials for upsell campaigns.
  • Monitor inventory levels (if applicable) and assist with order processing.

Required Skills & Qualifications

  • Bachelor's degree in Business, Marketing, or a related field (preferred).
  • 1–3 years of experience in sales support, customer success, or inside sales.
  • Strong understanding of sales processes and CRM tools (e.g., HubSpot, Salesforce).
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Customer-centric mindset with strong relationship-building skills.

Work Location: Remote

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