Customer Support

1 week ago

Remote, India Dynamic Accounting Solutions Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position Overview

The Sales Support & Upselling Specialist plays a key role in driving revenue growth, , nurturing existing clients, and identifying upselling and cross-selling opportunities. This role ensures smooth sales operations, high customer satisfaction, and continuous expansion of customer value.

Key Responsibilities

1. Sales Support

  • Assist the sales team with preparing proposals, quotations, and presentations.
  • Manage CRM data entry, ensure accurate customer information, and track pipeline activities.
  • Coordinate with internal teams (operations, finance, product) to ensure timely delivery of client requests.
  • Handle pre- and post-sales inquiries, ensuring quick resolution and high customer satisfaction.
  • Prepare sales reports, performance dashboards, and follow-up reminders for the team.

2. Upselling & Cross-Selling

  • Analyze customer usage, buying patterns, and account history to identify upsell potential.
  • Conduct regular check-ins with customers to understand evolving needs and introduce value-adding products or services.
  • Promote premium features, add-ons, or upgraded packages based on customer fit.
  • Collaborate with account managers to execute targeted upselling strategies.
  • Track upsell success metrics and contribute ideas for continuous improvement.

3. Customer Experience Management

  • Build strong relationships with existing customers to increase retention and long-term value.
  • Act as the first point of contact for client concerns, escalating issues when necessary.
  • Provide product knowledge and guidance to help customers maximize value from their purchase.
  • Ensure timely renewal of subscriptions, service contracts, or support plans.

4. Operational & Administrative Tasks

  • Maintain organized documentation of client communication and sales activities.
  • Support onboarding of new customers by coordinating training schedules and resource delivery.
  • Assist the sales team in preparing marketing materials for upsell campaigns.
  • Monitor inventory levels (if applicable) and assist with order processing.

Required Skills & Qualifications

  • Bachelor's degree in Business, Marketing, or a related field (preferred).
  • 1–3 years of experience in sales support, customer success, or inside sales.
  • Strong understanding of sales processes and CRM tools (e.g., HubSpot, Salesforce).
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Customer-centric mindset with strong relationship-building skills.

Work Location: Remote

  • Customer Support Executive

    2 weeks ago

    Remote, India Am2pm Support Private Limited Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Customer Support Executive (Remote) .Shift: 6:00 a.m – 3:00 p.mSalary: Up to ₹18,000/monthWork Mode: Work From HomeLanguages Required:Assamese (Must)Hindi (Must)English (Must)Bengali (Preferred)Job Role: Handle customer calls/chatsResolve customer queries politely & professionally , Update records in CRM ,Maintain service quality & meet targets...

  • Customer Support

    7 days ago

    Remote, India Capital Street fx Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...

  • VMware Senior Technical Support Engineer

    2 weeks ago

    Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Customer Support

    1 week ago

    Remote, India SuperProcure Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    Job Location: RemoteJob Type: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday WorkingJob Summary:We are seeking a proactive and detail-oriented individual to join our team as an Customer Support & Onboarding - Trainee. This role involves working closely with vendors and customers to ensure a smooth onboarding experience, drive adoption of our...

  • Customer Support Executive

    7 days ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    2 weeks ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    7 days ago

    Remote, India Tier5 Full time

    **Reports To**: The Customer Support Executive(CSE) will report to Team Leader / Group Leader. **Job Overview**: Customer Support Executives are the face of the organization. The better way they will provide support to our end user, the better retention of clients will be there. Which is why it’s a valuable position in the organization. Customers can face...

  • Customer Support Associate

    7 days ago

    Remote, India Openprise Full time

    Customer Support Associate Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to...

  • Customer Support Executive

    24 hours ago

    Remote, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...

  • Customer Support Executive

    22 hours ago

    Remote, India Abhinav Institute of Technology and Management Full time

    Job Title: Customer Support Executive (Voice Process) – Work From HomeLocation: Remote (Work From Home)Work Type: Full-TimeJob DescriptionWe are hiring Customer Support Executives who can manage inbound and outbound customer calls while delivering a smooth support experience. Candidates must be fluent in Gujarati and English (spoken & written) and...