Customer Support

Job Location: Remote
Job Type: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday Working
Job Summary:

We are seeking a proactive and detail-oriented individual to join our team as an Customer Support & Onboarding - Trainee. This role involves working closely with vendors and customers to ensure a smooth onboarding experience, drive adoption of our product, and provide ongoing operational and technical support. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a willingness to work in a dynamic, customer-facing environment.

Key Responsibilities:
Customer Onboarding & Support:

• Guide vendors and customers through product onboarding via phone calls and email.
• Drive product adoption by proactively following up with users and resolving any onboarding-related concerns.
• Respond promptly and professionally to user queries over phone or email.
• Monitor user activity and ensure system engagement and account health.

Operations & Issue Resolution:

• Support daily operational tasks and ensure product issues are resolved within defined SLAs.
• Collaborate with internal teams (Tech, Product, Ops) to resolve escalated issues end-to-end.
• Keep detailed records of user interactions and issues in internal systems.

Job Requirements:

• Bachelor's degree (any discipline).
• 6–24 months of experience in customer support, operations, or training roles.
• Excellent verbal and written communication skills in English and Hindi (knowledge of additional regional languages is a plus).
• Confident phone presence with the ability to communicate clearly and persuasively.
• Basic proficiency in MS Excel and PowerPoint; familiarity with Google Workspace (Docs, Sheets, Gmail).
• Ability to multitask, prioritize responsibilities, and maintain attention to detail.
• Comfort in interacting with new people across various backgrounds and roles

Preferred Skills (Nice to Have):

• Experience with customer onboarding tools or CRM systems.
• Basic understanding of procurement or vendor management processes.

Other Details

No. of Positions : 4

CTC: 2 - 3 LPA

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Shyam Metallic, APL Apollo, OTIS, etc.

SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech.

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

---