Customer Support Associate
10 hours ago
Customer Support Associate
Location: Hyderabad
Timings: 10.30 PM to 6.30 AM(IST)
Experience: 1-2 years
You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.
**Responsibilities**:
- Become an Openprise platform and data management expert
- Work interactively with the rest of the US and India-based Support team to problem-solve, develop new best practices, and improve platform adoption by customers
- Drive support requests to resolution by tracking progress and communicating both internally and with customers
- Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing
**Requirements**:
- Outstanding writing and verbal communication skills
- Excellent project and time management skills
- Interest in learning a software platform, including technical details and use cases
- Problem-solving and technical acuity to investigate issues and find solutions
- Self-driven, motivated, and enthusiastic
- Document troubleshooting steps while updating existing documentation
- Able to work fully remote with ability for video conferencing
- Must be able to work early morning hours (IST) - 22:30 pm to 6:30 am (with a change of 1 hour during US Daylight Savings time)
- Bachelor’s degree, or commensurate experience
Pluses:
- 1-2 years of SaaS support experience or working with technology platforms
- Familiarity with platforms such as Zendesk or Jira for tracking customer issues
- Experience in a customer-facing role
- Evening to morning work experience
WptYbOiWya
-
Customer Support
1 week ago
Remote, India Asa Support Full time**What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...
-
Customer Support Associate
5 days ago
Remote, India OpenPrise Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Support AssociateLocation: HyderabadTimings: 10.30 PM to 6.30 AM(IST)Experience: 1-2 yearsThe Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate.You'll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction....
-
Customer Support Associate
6 days ago
Remote, India FUTURE TECH DESIGN Full timeWe are looking for a **Customer Support Associate** to ensure excellent service delivery and customer satisfaction. **(Freshers are Welcome!)** **Location**: Work from Home **Education**:Graduate (any stream) **Responsibilities**: Handle customer queries via calls with confidence & professionalism. Assist and resolve customer queries...
-
Customer Support Associate Intern
1 week ago
Remote, India Panache Solutions Full time**Position**: Customer Support Executive - Intern **Company**: Panache Solutions **Location**: Remote **Duration**: 6 months **Internship Type**: stipend (INR 5K) **About Panache Solutions** Panache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking...
-
Customer Support Associate
2 days ago
Remote, India INNOVFIX PRIVATE LIMITED Full time ₹ 1,32,20,000 - ₹ 38,40,00,000 per yearJob Description – Female Malayalam Customer Support ExecutivePosition: Customer Support ExecutiveLocation: RemoteEmployment Type: Full-timeAbout the RoleWe are seeking a female Malayalam-speaking Customer Support Executive who is fluent in both Malayalam and English. The candidate will be responsible for handling customer queries, resolving issues, and...
-
Customer Support Associate
1 week ago
Remote, India Unified Mentor Pvt. Ltd. Full time**Job Title**: Customer Support Executive **Location**: Remote **Stipend**: ₹7,000 + Incentives **Probation Period**: 2 months **About Unified Mentor** Unified Mentor is dedicated to delivering high-quality educational programs that empower individuals to advance their careers. As a Customer Support Executive, you’ll play an essential role in ensuring...
-
Customer Support Associate
1 week ago
Remote, India Nivoda Full timeSalary range: R245,000 - R357,000 per annum_ Nivoda is looking for a SA based, enthusiastic and customer centric Customer Support Associate. Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global...
-
Customer Support Associate
6 days ago
Remote, India MyfitSoul Technologies Private Limited Full timeCustomer support MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables...
-
Customer Support Associate
9 hours ago
Remote, India MyfitSoul Technologies Private Limited Full timeCustomer support (Hybrid) MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This...
-
Customer Support Associate
5 days ago
Remote, India 3ghrservices Full time ₹ 2,50,000 - ₹ 3,00,000 per yearGreetings from 3GHR ServicesWe are Hiring for "Customer Support Outbound Sales Voice Process " position" Work From Home"Role : Customer Support Outbound Sales Voice ProcessQualification: Any GraduateExperience: 1+ YearSalary: 25000+IncentivesWorking Days : 6 DaysSkills:Excellent Communication skillsOutbound CallingSalesOutbound SalesJob Type: Full-timePay:...