Customer Support Associate

7 days ago

Remote, India Nivoda Full time

Salary range: R245,000 - R357,000 per annum_

Nivoda is looking for a SA based, enthusiastic and customer centric Customer Support Associate.

Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you

**About Nivoda**

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:

- Take care of all customers who have already completed a purchase with any after sales requirements or information
- Supporting customers by providing quick, honest advice and confident and clear responses
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Tech, Marketing and Product
- Keep customers well informed of changes to their order
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- SA based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Ability to work remotely.
- Generous holiday entitlement

  • Customer Support

    5 days ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Customer Support Associate

    3 days ago

    Remote, India OpenPrise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support AssociateLocation: HyderabadTimings: 10.30 PM to 6.30 AM(IST)Experience: 1-2 yearsThe Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate.You'll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction....

  • Customer Support Associate

    3 days ago

    Remote, India FUTURE TECH DESIGN Full time

    We are looking for a **Customer Support Associate** to ensure excellent service delivery and customer satisfaction. **(Freshers are Welcome!)** **Location**: Work from Home **Education**:Graduate (any stream) **Responsibilities**: Handle customer queries via calls with confidence & professionalism. Assist and resolve customer queries...

  • Customer Support Associate Intern

    7 days ago

    Remote, India Panache Solutions Full time

    **Position**: Customer Support Executive - Intern **Company**: Panache Solutions **Location**: Remote **Duration**: 6 months **Internship Type**: stipend (INR 5K) **About Panache Solutions** Panache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking...

  • Customer Support Associate Intern

    2 weeks ago

    Remote, India Panache Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job DescriptionPosition: Customer Support Executive – InternCompany: Panache SolutionsLocation: RemoteDuration: 6 monthsInternship Type: stipend (INR 5K)About Panache SolutionsPanache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking for motivated and...

  • Customer Support Associate

    2 weeks ago

    Remote, India Renew Now solutions Full time

    An international voice process job in specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how Responsibilities and Duties Provide customer support via phone calls for international...

  • Customer Support Associate

    7 days ago

    Remote, India Unified Mentor Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Location**: Remote **Stipend**: ₹7,000 + Incentives **Probation Period**: 2 months **About Unified Mentor** Unified Mentor is dedicated to delivering high-quality educational programs that empower individuals to advance their careers. As a Customer Support Executive, you’ll play an essential role in ensuring...

  • Customer Support Associate

    3 days ago

    Remote, India MyfitSoul Technologies Private Limited Full time

    Customer support MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables...

  • Customer Support Associate

    2 days ago

    Remote, India 3ghrservices Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Greetings from 3GHR ServicesWe are Hiring for "Customer Support Outbound Sales Voice Process " position" Work From Home"Role : Customer Support Outbound Sales Voice ProcessQualification: Any GraduateExperience: 1+ YearSalary: 25000+IncentivesWorking Days : 6 DaysSkills:Excellent Communication skillsOutbound CallingSalesOutbound SalesJob Type: Full-timePay:...

  • Customer Support Associate

    1 week ago

    Remote, India MILIEU GROUP Full time

    **Responsibilities**: - Provide exceptional customer service and support to clients via various communication channels, including phone, and chat. - Handle customer inquiries, troubleshoot technical issues, and resolve complaints in a professional and timely manner. - Assist customers with product information, account management, and billing inquiries. -...