
Customer Service Specialist
5 days ago
About Instalaxmi
Instalaxmi helps retail jewellers across India launch their own branded Digital Gold Apps enabling customers to save and buy gold digitally in small amounts.
With 1000+ jewellers onboard and rapid growth ahead, were expanding our Operations Team to ensure every jeweller enjoys a seamless onboarding and app launch experience.
What You'll Do
- Coordinate with jewellers to collect required onboarding documents.
- Maintain accurate client data and project status.
- Liaise with the sales, development, and marketing teams to ensure smooth workflow.
- Track project milestones, ensure timely progress, and prepare weekly reports.
- Deliver a great client experience by being responsive, organized, and proactive.
What We're Looking For
- Strong communication and follow-up skills.
- Proficiency with Google Sheets, WhatsApp Web, and basic Excel formulas.
- Attention to detail and ability to manage multiple accounts simultaneously.
- Enthusiastic about technology, fintech, or digital platforms.
- Experience in operations, coordination, or customer success roles is a plus.
Why Join Us
Fast-growing fintech transforming India's jewellery industry.
Work closely with leadership in a transparent, learning-driven culture.
Growth opportunities toward Operations Manager or Client Success roles.
Be part of a team that's building the future of Digital Gold for India's jewellers.
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