Customer Service Specialist

5 days ago


Navi Mumbai, Maharashtra, India Instalaxmi Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Instalaxmi

Instalaxmi helps retail jewellers across India launch their own branded Digital Gold Apps enabling customers to save and buy gold digitally in small amounts.

With 1000+ jewellers onboard and rapid growth ahead, were expanding our Operations Team to ensure every jeweller enjoys a seamless onboarding and app launch experience.

What You'll Do

  • Coordinate with jewellers to collect required onboarding documents.
  • Maintain accurate client data and project status.
  • Liaise with the sales, development, and marketing teams to ensure smooth workflow.
  • Track project milestones, ensure timely progress, and prepare weekly reports.
  • Deliver a great client experience by being responsive, organized, and proactive.

What We're Looking For

  • Strong communication and follow-up skills.
  • Proficiency with Google Sheets, WhatsApp Web, and basic Excel formulas.
  • Attention to detail and ability to manage multiple accounts simultaneously.
  • Enthusiastic about technology, fintech, or digital platforms.
  • Experience in operations, coordination, or customer success roles is a plus.

Why Join Us

Fast-growing fintech transforming India's jewellery industry.

Work closely with leadership in a transparent, learning-driven culture.

Growth opportunities toward Operations Manager or Client Success roles.

Be part of a team that's building the future of Digital Gold for India's jewellers.


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