Customer Service Specialist

1 week ago


Mumbai, Maharashtra, India TP Full time ₹ 4,48,500 per year

Hi Everyone,

We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.

Freshers to Experience.

CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)

NP- Immediate to Serving who can join in 5-7 Days.

Responsibilities

  • Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
  • Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
  • Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
  • Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
  • Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
  • Upsell & Retain: Identify opportunities to promote additional services and foster.

Qualifications

  • Graduate/Undergraduate
  • Prior experience in customer service or support roles is a plus.

Required Skills

  • Good communication and active listening skills.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with CRM tools and help desk software.
  • Patience and empathy in handling customer concerns.

Pay range and compensation package

CTC- Up to 4.45 LPA



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