Customer Service Specialist

2 weeks ago

Mumbai, Maharashtra, India Newage Products Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Responding to and providing best in class customer service from inquiries received from retailers and customers via email and phone.
  • Investigating order concerns and finding solutions that balance the needs of the business and the customer.
  • Updating information and basic reports in Excel.
  • Processing replacement orders into SAP.
  • Using discretionary judgment regarding customer orders and concerns.
  • Ensuring that the appropriate feedback is reaching the applicable department or stakeholder.
  • Meeting metrics such as average handle time, productivity and quality.
  • Maintaining a positive brand image for NewAge Products while interacting with customers, vendors or retailers.

Preferred candidate profile

  • Must have at least 2 years of customer service experience. Preferably in a Call Centre environment
  • Ability to manage a database of returns and customer inquiries.
  • Strong customer service skills, business acumen, and positive demeanour.
  • Strong initiative and ability to work independently.
  • Excellent time management and organization skills.
  • Ability to negotiate and display confidence.
  • Ability to handle escalated customer concerns while remaining calm and professional.
  • Working knowledge of Microsoft Office (Outlook, Word, and Excel)

Candidate should have below requirements at their home for WFH

  • Steady broadband or cable Internet
  • Appropriate working desk for Work from home

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