Cake Unit Manager

About the company: Kozhikode based cakes, flowers and gifts company

Overview:

A cake unit manager, also known as a bakery manager or pastry unit manager, is responsible for overseeing the entire daily operations of a cake or bakery production unit. The role balances baking expertise with leadership, financial management, and customer service to ensure the unit runs efficiently and profitably.

Key responsibilitiesOperational management

• Oversee production: Manage the end-to-end manufacturing process for all products, ensuring quality and efficiency. This includes cakes, pastries, cookies, and other baked goods.
• Manage inventory: Monitor stock levels for baking ingredients and supplies, place orders with vendors, and implement stock rotation procedures (FIFO) to minimize waste.
• Enforce standards: Ensure strict adherence to food safety regulations (like HACCP) and sanitation standards for the kitchen, equipment, and staff.
• Optimize processes: Implement and monitor standardized operating procedures (SOPs) and key performance indicators (KPIs) to improve productivity, reduce production costs, and minimize waste.

Team leadership

• Hire and train staff: Recruit, interview, and onboard new bakers, decorators, and counter staff.
• Manage schedules: Create and post work schedules that meet production needs and remain within the payroll budget.
• Supervise and motivate staff: Provide guidance and support, conduct performance reviews, and implement disciplinary measures when necessary.
• Foster a positive environment: Build a culture of teamwork, accountability, and continuous improvement.

Financial and business management

• Control budgets: Monitor and manage the unit's budget, track expenses, and forecast revenue.
• Analyze performance: Generate sales and profit reports to analyze financial data, identify trends, and make informed decisions to increase profitability.
• Develop products: Collaborate on the development of new recipes and menu offerings to meet market trends and customer demand.
• Execute marketing: Implement marketing strategies and create eye-catching displays to attract customers and promote new items.

Customer service and communication

• Ensure satisfaction: Maintain high customer service standards by promptly and professionally handling inquiries and complaints.
• Coordinate with clients: Work directly with customers on special or custom cake orders, such as for weddings and birthdays.
• Communicate effectively: Maintain clear communication with staff, vendors, and senior management.

Qualifications and skills

• Education and experience: While formal education is not always required, many positions prefer candidates with a degree or certification in Culinary Arts or Baking and Pastry Arts. Extensive experience in a bakery setting, often with several years in a supervisory role, is typically mandatory.
• Baking expertise: A strong understanding of various baking techniques, recipe scaling, and the ability to train others in these areas.
• Leadership and management: Excellent team management, coaching, and problem-solving skills to navigate a high-pressure, fast-paced environment.
• Attention to detail: A meticulous eye for detail to ensure product quality, consistency, and adherence to sanitation guidelines.
• Business acumen: Knowledge of budgeting, inventory management, and basic accounting to drive the unit's profitability.
• Physical stamina: The ability to stand for long periods and lift heavy items, such as large bags of flour.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Internet reimbursement

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• cake production: 2 years (Preferred)

Work Location: In person