Front Office Manager

10 hours ago


Kottayam, Kerala, India Olga resorts Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Overview

We are seeking a Front Office Manager to join our team in a hospitality setting. The ideal candidate will oversee all aspects of the front office operations and ensure exceptional guest experiences.

Responsibilities

  • Manage the front desk operations efficiently
  • Supervise and train front desk staff
  • Handle guest check-ins and check-outs
  • Ensure smooth communication between departments
  • Conduct night audits and resolve any discrepancies
  • Implement and maintain guest service standards
  • Utilize phone systems to handle inquiries and reservations

Experience

  • Prior experience in hospitality management, preferably in a resort or hotel setting
  • Proficiency in phone etiquette and guest services
  • Familiarity with front desk procedures and night audit processes
  • Multilingual skills are a plus for better guest interactions

Job Type: Full-time

Work Location: In person



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