
Front Office Manager
2 days ago
Job Opening: Front Office Manager – 4-Star Hotel | Kottayam
We are seeking an experienced and dynamic Front Office Manager to join our team at a prestigious 4-star hotel in Kottayam.
Location: Kottayam, Kerala
Position: Front Office Manager
Experience Required: 3 to 5 years in Front Office Operations
Employment Type: Full-time
Key Responsibilities:
- Oversee daily front office operations and ensure smooth guest experiences
- Supervise and train front office staff
- Coordinate with other departments to maintain service quality
- Manage room reservations and guest check-in/check-out procedures
- Efficient handling and optimization of OTA (Online Travel Agency) platforms
- Maintain guest satisfaction and address complaints or concerns promptly
- Prepare daily reports and support management in operational planning
Requirements:
- 3 to 5 years of experience in front office management at a reputed hotel
- Strong knowledge of OTA platforms and hotel management software
- Excellent communication and interpersonal skills
- Leadership qualities with a guest-first approach
- Flexibility to work in shifts and under pressure
Job Types: Full-time, Permanent
Pay: ₹15, ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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