Front Office Manager

1 day ago

Kottayam, Kerala, India Hotel Indraprastha Kottayam Full time ₹ 1,80,00,000 - ₹ 2,40,00,000 per year

Job Opening: Front Office Manager – 4-Star Hotel | Kottayam

We are seeking an experienced and dynamic Front Office Manager to join our team at a prestigious 4-star hotel in Kottayam.

Location: Kottayam, Kerala

Position: Front Office Manager

Experience Required: 3 to 5 years in Front Office Operations

Employment Type: Full-time

Key Responsibilities:

  • Oversee daily front office operations and ensure smooth guest experiences
  • Supervise and train front office staff
  • Coordinate with other departments to maintain service quality
  • Manage room reservations and guest check-in/check-out procedures
  • Efficient handling and optimization of OTA (Online Travel Agency) platforms
  • Maintain guest satisfaction and address complaints or concerns promptly
  • Prepare daily reports and support management in operational planning

Requirements:

  • 3 to 5 years of experience in front office management at a reputed hotel
  • Strong knowledge of OTA platforms and hotel management software
  • Excellent communication and interpersonal skills
  • Leadership qualities with a guest-first approach
  • Flexibility to work in shifts and under pressure

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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