IS Process Specialist For Change Control

2 days ago

Bengaluru, Karnataka, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Your role and responsibilities

If you are looking for big, global challenges, Change Control process is the place to come. ABBs portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

This role is contributing to IS Consumer Experience in India..

You will be mainly accountable for:

  • Providing governance over timely delivery of change requests including documentation, tasks completion in accordance with the defined Change Control Process . Driving operations related governance meetings (Change Advisory Board, Service Improvement and others)
  • Conducting onboarding sessions for new services and delivering process related ad-hoc training sessions . Managing emergency change requests to ensure business continuity within critical services . Guiding, supporting and motivating IS Service and Product owners to implement and follow the established guidelines for changes within IS
  • Challenging the existing tool functionalities, coordinating and testing ITSM Tool enhancements . Supporting process maturity and automation by leading continuous actions aiming to increase ratio of standard changes

Qualifications for the role

  • Bachelors degree in Computer Science, Information Technology or a related discipline
  • At least 5 years of relevant experience in Service Management area (Change, Release, Incident) in large enterprises within a global environment
  • Strong analytical skills and deep understanding of the overall context of business and ITIL processes along with IS technologies .
  • Advanced verbal and written English language and presentational skills . Excellent facilitation, coaching and mediation skills.
  • Candidate should be comfortable working in shifts aligned with either India or Poland time zones.

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