Change Management, Enablement, and Operations Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As the Content Experience (CX) team continues to grow, it's essential that we focus on operational excellence, effective change management, cross-geo connections and alignment, and equipping team members with the skills and expertise they need to succeed and thrive in an agentic world.

The CX India Change Management, Enablement, and Operations Specialist will serve as the lead, champion, and standard-bearer for our team's operations, processes, and culture in India and Israel. This specialist will ensure that CX's India- and Israel-based employees are aligned with CX-wide processes, practices, and guidelines while helping amplify team members' voices, perspectives, and needs.
 

Responsibilities for this role include:

• Coordinating and leading the rollout of any India-specific changes on CX (e.g., local team reorgs, country-specific policy changes, etc.), in alignment with our standard change management process

• Serving as India and Israel's change management liaison for broader CX changes, including 

  • Sharing/amplifying comms about those changes in geo-specific Slack channels

  • Ensuring that team members in those geos know how and where to share feedback and questions

  • As needed, coordinating presentations about the changes in geo-specific team meetings

  • Collaborating with the change owners to coordinate and schedule trainings and enablement sessions about those changes during local business hours

• Serving as the local liaison and champion for CX's AI innovation intake and vetting process, including 

  • Ensuring that team members are familiar with the process

  • Encouraging people to submit innovations, tips, and success stories

  • Creating/amplifying comms to highlight approved innovations

• Supporting effective new-hire onboarding in India and Israel, including

  • Ensuring that hiring managers and trail guides create customized onboarding plans for each new hire that include all relevant required CX trainings

  • Ensuring that required CX new hire trainings are scheduled on a regular cadence and are available during local business hours

  • Working with hiring managers and trail guides to ensure that new hires complete their 90-day onboarding journeys

• Supporting ongoing learning and development for team members in India and Israel, including 

  • Working with CX's Training & Learning Specialist to identify training gaps and opportunities

  • Coordinating globally accessible training schedules

  • As needed, hosting trainings and supporting trainers during sessions

• Developing a culturally relevant process that allows India-based team members to share feedback, input, and suggestions on CX-wide processes, practices, and initiatives

• Serving as the local champion for the CX mentorship program to help encourage participation among India- and Israel-based team members as both mentors and mentees

• As needed, planning, creating, and launching clear, comprehensive resources, such as playbooks and guides, that support CX's operational processes and practices

Required skills and experience

• At least 4 years of experience in the area of technical content, technical documentation, content design, or a closely related field

• At least 3 years of experience in a leadership role, either as a people manager or as an individual contributor responsible for leading programs, projects, or initiatives

• At least 3 years of experience with project and/or program management

• Strong, proven skills in building relationships up, down, and across

• Strong, proven skills in stakeholder management and influence

• Excellent written and spoken communication skills, including experience presenting to groups and leading meetings

• Action-oriented approach

• Proven ability to tackle both high-level strategic work and very detailed tactical work

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.