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Operations Manager

2 weeks ago

Pune, Maharashtra, India Valiant Business Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Looking to engage an Operations Manager to oversee day-to-day operations across multiple high-end private residences within a UHNWI (Ultra-High-Net-Worth Individual) setup. This role will ensure guest-ready standards, seamless service, and smooth coordination across all operational areas, including housekeeping, pantry/private F&B, fleet, engineering, and vendor management.

Key Responsibilities

1. Operational Oversight

  • Conduct daily readiness checks across multiple residences.
  • Ensure seamless coordination of services and staff movement planning.
  • Uphold the highest standards of privacy, security, and discretion at all times.

2. F&B Management

  • Supervise pantry and private kitchen operations.
  • Ensure menu execution and service meet luxury standards and personal preferences.
  • Oversee hygiene, storage, and compliance protocols.

3. People & Rosters

  • Manage staff schedules, attendance, and training.
  • Optimize rosters to maintain consistent service quality while controlling overtime.
  • Drive performance, discipline, and morale across the team.

4. Inventory & Asset Management

  • Oversee high-value inventories including alcohol, pantry items, linens, and luxury assets.
  • Implement strict inventory controls, reconciliations, and documentation.
  • Ensure audit-readiness at all times.

5. Vendor & Logistics Management

  • Liaise with external vendors, suppliers, and contractors.
  • Manage procurement processes and ensure secure, documented goods movement between residences and warehouses.
  • Negotiate service agreements and maintain compliance.

6. Maintenance Coordination

  • Collaborate with the engineering team to resolve maintenance issues promptly.
  • Minimize disruption to operations while ensuring long-term upkeep of properties.

7. Reporting & Documentation

  • Submit weekly dashboards and operational reports.
  • Maintain audit-ready documentation with absolute confidentiality.
  • Ensure SOPs are updated and adhered to consistently.

Ideal Candidate Profile

  • 1215 years of experience in luxury hospitality, private estates, or UHNWI environments.
  • At least 2 successful stints as F&B Manager / Assistant Director of F&B / Director of F&B in a larger hospitality setup (luxury hotels, resorts, or private residences).
  • Strong expertise in F&B operations, multi-team management, and inventory controls.
  • Proven ability to manage complex operations with discretion, precision, and professionalism.
  • Excellent leadership, organizational, and communication skills.
  • High degree of confidentiality, adaptability, and cultural sensitivity.