Operations Manager

About Xpanse Coffee

Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Job Summary:

We are seeking a dynamic and experienced Operations Manager to oversee and manage the daily operations of our cafés across the Western region, with a focus on Mumbai, Pune, Kolhapur and nearby cities. This role is crucial in ensuring smooth functioning, consistent service standards, operational excellence, and a superior customer experience across all café outlets. The ideal candidate will possess strong leadership skills, a deep understanding of F&B operations, and the ability to manage multiple locations while maintaining the brand identity.

Key Responsibilities:

1. Daily Operations & Service Coordination

2. Supervise day-to-day activities across multiple cafés, including kitchen, floor service, cashiering, and delivery coordination.

3. Ensure timely preparation, quality, and delivery of food and beverages.
4. Address escalated customer concerns promptly to guarantee a positive dining experience.

5. Standardize operations across all outlets to maintain brand consistency.

6. Inventory & Procurement Support

7. Monitor and control stock levels of raw materials, packaging, and consumables across cafés in the region.

8. Coordinate with the central Purchase & Supply Chain team for timely replenishment and vendor negotiations.
9. Conduct regular stock audits, wastage analysis, and maintain updated inventory systems to reduce costs and avoid pilferage.

10. Implement region-specific sourcing strategies to optimize costs while ensuring quality.

11. Staff Support & Coordination

12. Assist in staff scheduling, rostering, and manpower allocation across multiple outlets.

13. Ensure café staff adhere to Standard Operating Procedures (SOPs), grooming, and service standards.
14. Support recruitment, onboarding, and training of new team members.

15. Drive performance management, motivation, and retention strategies to build a strong team culture.

16. Hygiene, Cleanliness & Safety

17. Ensure strict adherence to FSSAI standards and internal hygiene protocols across all cafés.

18. Conduct regular cleanliness inspections of kitchens, floors, and storage facilities.
19. Oversee food safety audits and staff training on hygiene practices.

20. Implement and monitor safety procedures to safeguard staff and customers.

21. Reporting & Documentation

22. Maintain accurate records of daily sales, expenses, inventory, wastage logs, and attendance reports.

23. Provide analytical inputs on café performance, P&L reports, and regional cost efficiencies.
24. Support the senior management team in preparing performance dashboards, MIS reports, and expansion feasibility studies.

6.Customer Service & Experience

• Continuously monitor customer feedback (online and offline) to identify improvement areas.
• Ensure the café ambiance, music, and aesthetics are consistent with the Xpanse brand identity.
• Develop and implement initiatives to enhance customer loyalty and repeat business.

• Supervise marketing/promotional campaigns at the outlet level to boost customer engagement.

• Regional Oversight & Expansion

• Oversee smooth functioning of cafés in Mumbai, Pune, Kolhapur, and other Western regional locations.

• Conduct periodic visits to outlets to audit operations, ensure compliance, and resolve challenges.
• Act as the primary liaison between regional cafés and the central Operations team.
• Support business expansion by conducting location feasibility studies, market analysis, and competitor benchmarking in Western India.

Key Skills & Competencies:

• Strong leadership and people management skills.
• In-depth understanding of café/QSR operations and F&B industry best practices.
• Ability to manage multi-location operations with strong attention to detail.
• Excellent communication, conflict resolution, and customer service skills.
• Analytical and problem-solving mindset for cost optimization and performance improvement.
• Flexibility to travel frequently across assigned regions.

Qualifications & Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5–8 years of experience in café/restaurant operations, preferably in a multi-outlet management role.
• Proven track record of handling operations across multiple cities/regions.
• Familiarity with FSSAI guidelines and compliance requirements.

Applicants based in Pune Only

Job Type: Full-time

Pay: ₹60, ₹80,000.00 per month

Work Location: In person