Operations Manager

Senior Operations Manager – Factory | Cloud Kitchens | Restaurant Outlets

Location: Pune

Company: Trijya Foods & Beverages LLP | TCG Hospitality

Reports To: Managing Director

Experience: 8–15 Years in Operations | Preferably from Mid-sized Organizations | Non-Hospitality Background

About the Role

We are seeking a hands-on Senior Operations Manager who can build, stabilize, and scale operations from the ground up — not just manage what already exists.

The candidate will oversee end-to-end operations across our Factory (Central Kitchen), Cloud Kitchens, and Offline Restaurant Outlets, ensuring efficiency, structure, and accountability at every level.

This position is ideal for a builder — someone who thrives in entrepreneurial environments, understands the challenges of mid-sized setups, and can establish systems that drive sustained growth.

You will work directly with the Managing Director and play a key role in strengthening the operational backbone of our growing F&B ecosystem.

Key Responsibilities

A. Factory & Production Operations

1. Oversee daily production, packaging, and dispatch from the central kitchen.

2. Build and implement efficient systems for procurement, inventory, and logistics.

3. Track production targets, minimize wastage, and ensure on-time delivery.

4. Maintain high standards of quality, hygiene, and safety across the factory.

5. Identify inefficiencies and introduce process improvements through data-driven methods.

B. Cloud Kitchen Operations

1. Manage daily operations for multiple cloud kitchens across locations.

2. Ensure adherence to SOPs in food preparation, packaging, and dispatch.

3. Plan manpower and resource allocation effectively.

4. Monitor KPIs such as order volume, delivery time, and customer satisfaction.

5. Coordinate with marketing and menu development teams for smooth rollouts and performance monitoring.

C. Offline Restaurant & Outlet Operations

1. Supervise outlet managers to ensure consistency in service and quality.

2. Conduct operational audits for hygiene, customer experience, and process compliance.

3. Oversee sales reporting, P&L performance, and cost management.

4. Coordinate the flow of supplies and inventory between the factory and outlets.

5. Ensure adherence to defined KRAs and maintain accountability across teams.

D. Strategic & Administrative Responsibilities

1. Create and monitor KRA/KPI systems across all business verticals.

2. Implement task and project tracking using tools such as Asana, ClickUp, or Trello.

3. Develop and review operational dashboards and MIS reports weekly and monthly.

4. Work closely with HR, Finance, and Procurement teams to ensure smooth inter-departmental coordination.

5. Support the Managing Director in planning and executing expansion strategies and operational scaling.

People & Leadership

1. Lead and motivate multi-location teams across the factory, cloud kitchens, and outlets.

2. Build a culture of discipline, accountability, and high performance.

3. Mentor mid-level managers and strengthen on-ground leadership.

4. Establish structured feedback systems and ensure consistent performance reviews.

5. Maintain a hands-on approach to problem-solving and decision-making.

Who You Are

• A builder and doer, not just a manager — with experience in setting up or scaling businesses from scratch in mid-sized companies or startups.

• Detail-oriented, process-driven, and disciplined in execution.

• Experienced in managing factory, kitchen, and retail operations simultaneously.

• Strong at resource planning, people management, and structured problem-solving.

• Tech-savvy with proficiency in Excel, MIS systems, and modern task-tracking tools.

• Capable of balancing on-ground agility with strategic thinking.

• A lifelong learner with the ability to adapt quickly and handle dynamic environments.

Qualifications

• Bachelor's degree in Management, Engineering, or Operations (mandatory).

• MBA or Postgraduate degree preferred.

• 8–15 years of experience in operations, manufacturing, FMCG, or retail (non-hospitality).

• Proven experience in setting up new units, plants, or business verticals.

Performance Metrics (KPIs)

• Production efficiency and dispatch accuracy.

• Wastage and stock variance reduction.

• Outlet and kitchen uptime and performance ratings.

• Compliance with SOPs and audit scores.

• Achievement of KRAs across business units.

• Implementation of process improvement and cost optimization measures.

What We Offer

• Competitive CTC with quarterly performance-based incentives.

• Leadership role with direct visibility to the Managing Director.

• Opportunity to build scalable operational systems across multiple business verticals.

• Fast-track career growth toward Head of Operations / COO based on performance and outcomes.

Cultural Fit

We are a growing, entrepreneurial organization — not a corporate structure.

We value discipline, ownership, innovation, and long-term commitment.

If you enjoy building systems from scratch, leading teams with accountability, and creating measurable impact — this is the place for you.