Customer Success Manager

2 days ago

Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Overview

TeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on our cutting-edge software development in the education sector.

Job Overview

We are seeking a passionate Customer Success Manager to join our growing team. This full-time position is based in Coimbatore and is open to freshers with 1 to 3 years of work experience. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve success in using EdisonOS effectively.

Qualifications and Skills

  • Excellent onboarding skills to ensure new clients are well acquainted with the software and its features (Mandatory skill).
  • Strong communication abilities to facilitate smooth interactions with clients and internal teams (Mandatory skill).
  • Proficiency in English as a second language to cater to a diverse client base (Mandatory skill).
  • Experience with product training that empowers users to maximize their software use and benefits.
  • Familiarity with Software as a Service (SaaS) models and the unique customer service requirements they entail.
  • Proven skills in account management to maintain and grow customer relationships.
  • Problem-solving capabilities to address and resolve client issues promptly and efficiently.
  • Empathy and patience in addressing customer questions, enhancing client satisfaction and retention.

Roles and Responsibilities

  • Manage customer onboarding process to ensure smooth and successful integration of EdisonOS into their workflows.
  • Conduct regular training sessions for clients to ensure they understand and effectively utilize all software features.
  • Act as the primary point of contact for customer queries, providing timely resolutions and expert guidance.
  • Collaborate with product and technical teams to communicate client feedback and contribute to product development.
  • Proactively reach out to clients to address potential issues and ensure their continued satisfaction with the product.
  • Develop client success stories and case studies to highlight the benefits of using EdisonOS.
  • Monitor customer usage patterns and suggest improvements or additional features to enhance their experience.
  • Organize regular webinars and workshops to facilitate deeper understanding and engagement with the software.

  • Senior Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...

  • Senior Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • Senior Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Job DescriptionKovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we&aposre rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning...

  • Senior Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...

  • Hiring Customer Support/ Customer Success Manager

    17 hours ago

    Coimbatore, Tamil Nadu, India Vserve Ebusiness Solutions Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title:Customer Service/Support ManagerJob Type:Full-TimeJob Summary:We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team...

  • Client Success Manager

    2 days ago

    Coimbatore, Tamil Nadu, India Creative Bees Full time ₹ 20,000 - ₹ 25,000 per year

    We are seeking a highly motivated and client-focused Client Success Manager / Key Account Manager – School Division to manage and grow relationships with schools. The ideal candidate will act as the primary point of contact for key clients, ensuring smooth implementation of our services, long-term satisfaction, and business growth.Key...

  • Customer Relationship Manager

    19 hours ago

    Coimbatore, Tamil Nadu, India Audi Coimbatore - Service Full time ₹ 3,36,000 - ₹ 4,80,000 per year

    Only female candidatesLooking for presentable female employee who can carry themself to be a successful CRM / CDMWe are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow...

  • Product Manager – Customer Solutions

    4 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Product Manager – Customer Solutions

    18 hours ago

    Coimbatore, Tamil Nadu, India Responsive Full time US$ 90,000 - US$ 1,20,000 per year

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Client Success Executive

    12 hours ago

    Coimbatore, Tamil Nadu, India VMax Wellness Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About The CompanyVMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offerpersonalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is topositively impact one million lives by combating lifestyle diseases and promoting...