Client Success Specialist

17 hours ago

Coimbatore, Tamil Nadu, India Iamneo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About iamneo

iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.
 
As a bootstrapped-profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies.

About the Role: Client Success Specialist – EdTech 

We're looking for a dependable and proactive Client Success Specialist / Program Manager to ensure seamless delivery and adoption of our key EdTech solutions across university clients. This role will be the bridge between internal teams and client institutions, ensuring successful implementation, ongoing support, and relationship management across our two flagship products.

Key Responsibilities

  • Act as the primary point of contact for university clients, ensuring smooth onboarding, training, and deployment of our products.

  • Coordinate end-to-end delivery across academic programs — including scheduling, communication, documentation, and feedback tracking.

  • Collaborate closely with internal stakeholders (Product, Sales, Training, and Support teams) to ensure timely and high-quality execution.

  • Monitor engagement, adoption, and learner success metrics; proactively resolve issues and escalations.

  • Conduct regular check-ins and review meetings with academic stakeholders (TPOs, faculty coordinators, program heads).

  • Ensure the right usage of tools like Zoom, LMS platforms, Google Workspace, and Excel for reporting and collaboration.

  • Manage academic calendars, event schedules, and operational dependencies across multiple universities.

  • Track and report client-specific KPIs to drive continuous improvement in delivery quality.

What You Bring

  • 1–3 years of experience in client success, academic program management, or B2B SaaS/EdTech implementation roles.

  • Strong coordination, communication, and stakeholder management skills.

  • Ability to work cross-functionally and manage multiple projects with tight timelines.

  • Proficiency with digital collaboration tools and strong working knowledge of Excel/Sheets for reporting.

  • A service-oriented mindset with strong attention to detail and follow-through.

  • Willingness to travel or work onsite during key program phases (if required).

Bonus Points For

  • Prior experience working in EdTech or higher education, particularly in delivering SaaS-based learning/assessment platforms.

  • Exposure to learning management systems 

  • Familiarity with data-driven client reporting and feedback analysis.

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