Customer Relationship Manager

12 hours ago

Coimbatore, Tamil Nadu, India Vedita Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year


Job Description:

Role Summary



The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction. The role requires strong relationship management, CRM software expertise, and cross-team coordination.



KRA: Task / Activities



- Manage the complete customer journey of post-sales support.- Coordinate with sales, marketing, and finance teams for smooth handovers.- Ensure timely communication regarding project progress, payments, and documentation.- Handle customer feedback, resolve complaints, and maintain high satisfaction levels.- Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics



- Customer satisfaction scores (CSAT/NPS).- Response and resolution time for customer queries.- Customer retention and conversion rates.- Accuracy and efficiency of data management in CRM tools.

Skills & Attitude (A in BARE Fit)



Required Skills



Preferred skills



- Excellent communication and interpersonal skills.- Strong customer orientation and relationship-building abilities.- Proficiency in CRM software such as , Salesforce, Zoho CRM, or similar.- Data handling skills for managing leads, pipelines, and customer queries.

- Experience with ERP tools and customer lifecycle management.- Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position



- Customer-first mindset with a service-oriented approach.- Proactive problem solver with strong follow-up skills.- Team player with cross-functional collaboration ability.- Ability to remain calm and professional under pressure.

  • Customer Relationship Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India KopuramChits Pvt LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKopuramchit Funds is a leading chit fund company in Tamil Nadu, offering a safe and secure investment option for a bright future. Registered and governed by the Chit Fund Act of 1982, Kopuramchit Funds provides various chit schemes designed to help customers invest small amounts and earn significant returns. The company has a team of...

  • Customer Relationship Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Marketsof1 Analytical Marketing Services Full time ₹ 2,80,000 - ₹ 4,20,000 per year

    **Job Title: Customer Relationship Manager (Sales)Language: Tamil & MalayalamLocation: Saibaba Colony, CoimbatoreExperience: 5–8 YearsQualification: Any Bachelor's DegreeWork Schedule: 6 days a week (Sunday fixed off)Salary Package: Up to ₹35,000 Take-Home (based on experience)Job Summary:We are seeking a highly motivated and experienced Customer...

  • Customer Relationship Manager

    1 week ago

    Coimbatore, Tamil Nadu, India Yuvaan Energy Full time ₹ 4,32,000 - ₹ 6,48,000 per year

    Responsibilities:Lead sales team, communicate effectively.Manage customer relationships through CRM software.Close deals with persuasive selling skills.Collaborate on marketing strategies, present ideas clearly.

  • Customer Relationship Management Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India AdsBull Digital Marketing agency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Only Tamil speaking people from Coimbatore can applyOnly candidates who meet the criteria will be shortlisted. Pl read fully before applying.We're Hiring – Customer Relationship Management SpecialistCompany: BNM Agencies | Location: Coimbatore & BangloreBNM Agencies is looking for a CRM Specialist who can communicate fluently in Tamil, English, and Hindi...

  • Customer Relationship Executive

    2 days ago

    Coimbatore, Tamil Nadu, India Unnamalai Promoters Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description: Customer Relations ExecutiveThe Customer Relations Executive is responsible for managing client interactions, ensuring customer satisfaction, and maintaining strong relationships with existing and potential customers. The role involves handling inquiries, resolving issues, and supporting overall customer experience initiatives.Key...

  • Customer Relationship Officer

    2 weeks ago

    Coimbatore, Tamil Nadu, India Light Crescent Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Responsibilities:Build strong relationships with customersCollaborate with sales team on strategiesManage counter sales operationsAchieve revenue targets through effective CRM management

  • Customer Relationship Executive

    1 week ago

    Coimbatore, Tamil Nadu, India Animeta Agritech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage customer relationships through effective communication* Achieve sales targets by upselling products/services* Maximize client retention through exceptional service

  • Relationship Manager

    2 days ago

    Coimbatore, Tamil Nadu, India Goodwill Wealth Management Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGoodwill Wealth Management Pvt Ltd is recognized as a market leader in investment and trade. Renowned for our expertise in financial solutions, we are trusted by our clients for comprehensive investment advice and trading services. Our commitment to excellence has earned us a distinguished reputation, making us a preferred choice in the...

  • Relationship Manager

    7 days ago

    Coimbatore, Tamil Nadu, India VSR Hospital Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Role - Relationship ManagerCompany - Anand Rathi Financial ServicesLocation - CoimbatoreSubmit your resume to Job Summary:We are looking for an experienced and customer-focused Relationship Manager to join our BFSI team. The RM will be responsible for managing client relationships, understanding financial needs, offering tailored banking and investment...

  • Customer Relationship Executive

    5 days ago

    Coimbatore, Tamil Nadu, India Kirtilal Kalidas Jewelers Pvt Ltd Full time ₹ 30,00,000 - ₹ 45,00,000 per year

    Customer Care· To interact with customers/clients and guiding them to make the right purchases.· To ensure service after sales, and also customer satisfaction.· To enlighten the customer of the Schemes running in the store.· To help locate a customer in the store.Key Accounts Management· Develop and maintain a good relationship with the Key Accounts and...