Customer Relationship Executive

4 days ago

Coimbatore, Tamil Nadu, India Kirtilal Kalidas Jewelers Pvt Ltd Full time ₹ 30,00,000 - ₹ 45,00,000 per year

Customer Care

· To interact with customers/clients and guiding them to make the right purchases.

· To ensure service after sales, and also customer satisfaction.

· To enlighten the customer of the Schemes running in the store.

· To help locate a customer in the store.

Key Accounts Management

· Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.

· Solving problems of the Key Accounts

Customer Relations Management

· Maintain & Analyze database of Customers.

· Identify areas of providing customized services to the various categories of customers.

· Analyzing the feedback of the customers and working on improving the service levels.

· Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

Home Deliveries

· Developing a system for operation of Home Deliveries.

· Continuously monitor and improve the processes for the smooth operation of Home Deliveries.

Handles Customer Complaints

· Handles customer complaints on telephone.

· Solves customers' problems when they approach the Customer help desk.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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