Customer Success Specialist

19 hours ago

Coimbatore, Tamil Nadu, India Better Lives Full time ₹ 2,50,000 - ₹ 7,50,000 per year

As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings.
Experience: 2+ years
Responsibilities:
  • Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns. 
  • Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey. 
  • Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use. 
  • Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction. 
  • Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential. 
  • Effectively work on the customer support channels and tickets and address them to resolve.
  • Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements. 
Required Skills:
  • Clearly explain complex information, actively listen to customer needs, and build rapport effectively. 
  • An effective team player to work with internal teams to resolve the customer needs.
  • Build trust and foster positive relationships with new customers. 
  • Stay updated on features and functionalities to effectively guide customers. 
  • Provide a positive and supportive environment for new customers. 
  • Identify and resolve customer issues efficiently. 
  • Juggle multiple tasks and ensure timely support for new customers. 
  • Accurately record customer interactions and feedback for continuous improvement. 
  • Familiarity with SME retail SaaS and the B2B landscape is a plus. 


  • Client Success Specialist

    17 hours ago

    Coimbatore, Tamil Nadu, India Iamneo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About iamneo iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.   As a...

  • Head of Customer Success

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • Customer Success Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Enterprise IT Solutions Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Position: Customer Success ExecutiveLocation: CoimbatoreJob Type: Full TimeExperienceRequired: 1–3 years in client relationship management, customer success, or account management, preferably in B2B or service-driven sectorsSalary Range: ₹18,000 – ₹25,000 per month (based on experience & performance)Additional Benefits: Travel allowance +...

  • Customer Success Operations Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Augusta HiTech Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Industry: ITQualification: Any DegreeRequired Skills: Administrative Support, Onboarding and Offboarding Resources,Cross-Functional CollaborationWorking Shift: 7PM to 4AM ISTCity: CoimbatoreCountry: IndiaName of the position: Customer Success Operations ManagerLocation: CoimbatoreNo. of resources needed: 01Mode: FulltimeYears of experience: 7+ YearsShift :...

  • Customer Relationship Management Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India AdsBull Digital Marketing agency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Only Tamil speaking people from Coimbatore can applyOnly candidates who meet the criteria will be shortlisted. Pl read fully before applying.We're Hiring – Customer Relationship Management SpecialistCompany: BNM Agencies | Location: Coimbatore & BangloreBNM Agencies is looking for a CRM Specialist who can communicate fluently in Tamil, English, and Hindi...

  • Specialist

    3 days ago

    Coimbatore, Tamil Nadu, India OptiVision Talent Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    **Job Description** **Role Overview:** As a Specialist based in Coimbatore, you will be responsible for bringing your expertise in the domain to support various projects. Your daily tasks will revolve around tasks such as analyzing data, troubleshooting issues, developing reports, and collaborating with teams to ensure the success of the projects. This role...

  • Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India OptiVision Talent Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Specialist located in Coimbatore. The Specialist will be responsible for providing expertise in their domain and supporting various projects. Daily tasks will include analyzing data, troubleshooting issues, developing reports, and collaborating with...

  • Lead Generation Specialist

    7 days ago

    Coimbatore, Tamil Nadu, India NavigoiQ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionNavigoiQ is a global data intelligence and SaaS company based in Paris, France. We specialize in delivering 100% accurate, actionable data for marketing and business decision-making across all industries. Our cutting-edge SaaS tools empower businesses to navigate complex markets, enhance customer targeting, and drive growth through...

  • Business Development Specialist

    6 days ago

    Coimbatore, Tamil Nadu, India Triolf Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionTriolf.Media, established in 2024, is a purpose-driven digital agency focused on delivering exceptional results for brands beyond superficial metrics. Operating as a team of specialized professionals, we craft tailored strategies for every project, ensuring impactful campaigns, seamless websites, and result-driven growth initiatives....

  • Digital Marketing Specialist

    5 days ago

    Coimbatore, Tamil Nadu, India Glass Pavilion Tuff Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    We're Hiring – Sales & Marketing Specialist | Digital Marketing SpecialistCompany:Glass PavilionLocation:Coimbatore, Tamilnadu.Website:About Us:Glass Pavilion Tuff is a leading provider of glass and interior solutions, offering premium products such as toughened glass, architectural fittings, shower enclosures, modular kitchens, and wardrobes. We are...