Junior Customer Service Associate

2 weeks ago

Pune, Maharashtra, India KOSA Wellbeing Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Us.

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

Job Description

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

Key Roles & Responsibilities

  • Customer Communication:
    Communicating with customers for all general queries on
    various platforms
  • socials, WhatsApp, calls, emails, and in person.
  • Technical Coordination:
    Addressing and resolving technical skincare inquiries by coordinating with internal teams.
  • Order Management:
    Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing. Support in creating draft orders.
  • Record Maintenance:
    Maintaining customer records and ensuring personalized customer engagement.
  • Issue Resolution:
    Logging and tracking customer service issues and errors, and following up until resolution.
  • Trend Reporting:
    Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Profile

  • Experience
    : Minimum 1 year in customer service, customer interaction, or any customer-facing role in the beauty or wellness industry.
  • Industry
    : Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.
  • Skills
    : Excellent communication and interpersonal skills, especially in English.
  • Degree
    : Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Customer Service AssociateA wonderful career opportunity has arisen for a highly skilled individual to join our organization as a Customer Service Associate.About the Role:We are seeking an exceptional customer service professional to deliver outstanding support through chat in a timely and efficient manner. The ideal candidate will possess...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India First Phoenics Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title:Customer AssociateExperience Required:Minimum 1.5 yearsLocation - CYBER CITY, Cybercity, Magarpatta, Pune, Maharashtra 411013Job Summary:We are seeking a dedicated and customer-focusedCustomer Associatewith at least 1.5 years of experience. The ideal candidate will have strong communication skills, a good command of the English language, and solid...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Live Connections Full time

    Hiring for Customer Service Associate - International Voice Process- Location: Pune and Bangalore- Experience: 1-5 years in International Voice Process- Shift: UK & US- CTC: Up to 7 LPAJob Requirements- Excellent English communication skills- Experience in international voice process or customer service- Ability to work in rotational shifts, including UK and...

  • Customer Service Associate

    5 days ago

    Pune, Maharashtra, India Amazon Full time

    Work from Office with Amazon Customer Service Role Customer Service Associate for B M Job Type Contractual Location Work from Office in Pune Our mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our energy ...

  • Customer Service Associate

    7 days ago

    Pune, Maharashtra, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONWork from Office with Amazon Customer Service Role: Customer Service Associate for B&MJob Type: ContractualLocation: Work from Office in Pune Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Hot Fuego LLC Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About Hot FuegoHot Fuego, LLC is a global leader in next-level management and digital growth strategy. "Fuego" means fire in Spanish, and true to our name, we specialize in igniting exponential sales growth for our clients across international markets. Founded by American entrepreneur Jason Averill and headquartered in Idaho Falls, USA, we now proudly...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Live Connections Full time ₹ 7,00,000 per year

    Hiring for Customer Service Associate - International Voice ProcessLocation: PuneExperience: 1-5 years in International Voice ProcessShift: UK & USCTC: Up to 7 LPAInterview Mode: Face-to-FaceInterview Date: 13th SeptemberJob RequirementsExcellent English communication skillsExperience in international voice process or customer serviceAbility to work in...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Aditya Birla Health Insurance (ABHICL) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position: Customer Service Associate (CSA)Location: Aditya Birla Hospital, Memorial Hospital, PuneQualifications:Education: Qualification in any degreeExperience:0-3 Years of Experience in the relevant fieldSkills:Excellent Communication, Inter-personal Skills, Operating Computer systems, patient-centric service.Reports to:OPD ManagerDuties and...

  • Urgent Search Customer Service Associate

    7 days ago

    Pune, Maharashtra, India Amazon Full time

    Work from Office with Amazon Customer ServiceRole: Customer Service Associate for B&MJob Type: Contractual Location: Work from Office in PuneOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and...

  • Jr. Customer Service Associate

    3 days ago

    Pune, Maharashtra, India KOSA WELLBEING Full time ₹ 1,23,840 - ₹ 3,99,728 per year

    About UsWe are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.Job DescriptionAs a Customer Service Associate, you will be pivotal...