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Customer Service Associate
2 weeks ago
A wonderful career opportunity has arisen for a highly skilled individual to join our organization as a Customer Service Associate.
About the Role:We are seeking an exceptional customer service professional to deliver outstanding support through chat in a timely and efficient manner. The ideal candidate will possess excellent written English communication skills, be able to multi-task and handle pressure in a fast-paced environment.
- Provide accurate information regarding products/services to customers.
- Handle customer inquiries and concerns in a professional and timely manner.
- Resolves issues efficiently while ensuring high levels of customer satisfaction.
- Document all interactions in the system according to established company policies.
- Follows standard procedures and guidelines when troubleshooting issues.
- Collaborates with internal teams to resolve complex issues.
- Education: Undergraduate or Graduate degree in any field.
- Excellent written English communication skills.
- Ability to multitask and handle pressure in a dynamic work environment.
- Prior experience in BPO/chat support is an asset.
Please submit your resume and be prepared to discuss your qualifications.
