
Service Desk Associate
3 weeks ago
Role Description:
We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.
Competencies:
IT IS – Service Desk
Experience:6 to 8 years
Essential Skills:
- Proven experience as a Service Desk Associate supporting large customers
- Strong knowledge of infrastructure and application support
- Ability to handle high-volume service requests and incidents
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
Desirable Skills:
- Advanced understanding of ITIL processes
- Experience in remote support and monitoring tools
- Exposure to automation or scripting for service desk operations
Location:
India – Pune
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