Service Desk Associate

3 weeks ago


Pune, Maharashtra, India Alp Consulting Ltd. Full time
Role Name: Developer

Role Description:

We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.

Competencies:

IT IS – Service Desk

Experience:6 to 8 years

Essential Skills:

- Proven experience as a Service Desk Associate supporting large customers
- Strong knowledge of infrastructure and application support
- Ability to handle high-volume service requests and incidents
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities

Desirable Skills:

- Advanced understanding of ITIL processes
- Experience in remote support and monitoring tools
- Exposure to automation or scripting for service desk operations

Location:

India – Pune

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