Customer Service Associate

2 weeks ago

Pune, Maharashtra, India Hot Fuego LLC Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Hot Fuego

Hot Fuego, LLC is a global leader in next-level management and digital growth strategy. "Fuego" means fire in Spanish, and true to our name, we specialize in igniting exponential sales growth for our clients across international markets. Founded by American entrepreneur Jason Averill and headquartered in Idaho Falls, USA, we now proudly operate a growing subsidiary in Baner, Pune, India.

At Hot Fuego, we hire bold thinkers and doers—people who live and breathe digital innovation, market trends, and data-driven performance. Our team members are family, and our inclusive, collaborative culture ensures everyone's contribution is valued and rewarded.

Position Overview:

A Customer Service Associate acts as the frontline support for customers, ensuring a positive experience by resolving inquiries, complaints, and providing information about products or services. Here are the key responsibilities and qualifications typically associated with the role:

Key Responsibilities

  • Listen to customers' concerns and handle complaints or returns.
  • Give detailed explanations of company products/services and troubleshoot customer issues.
  • Communicate with customers in person, over the phone, email, chat, or social media.
  • Receive orders, calculate charges, and process payments.
  • Review customer accounts and transactions; resolve billing or account issues.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor customer satisfaction and provide feedback to management.
  • Refer complex issues to supervisors or other departments when necessary.
  • Upsell and cross-sell products or services, as appropriate.
  • Support store operations, including cashier and front-end duties as needed.
  • Maintain a clean and safe work area; report issues to management.
  • Exhibit professional telephone etiquette and maintain confidentiality of information.

Key Skills & Qualifications

  • Excellent verbal and written communication abilities.
  • Patience, empathy, and professionalism in handling customer queries.
  • Good problem-solving and decision-making skills.
  • Basic computer proficiency and ability to navigate CRM tools and other software.
  • Ability to multitask, manage time effectively, and work in a fast-paced team environment.
  • Knowledge about the company's products, services, and policies.

Career Path & Progression

Customer Service Associates typically work variable hours, including weekends and holidays, to best serve customer needs. Emotional resilience and the ability to de-escalate situations are crucial for success in this position.

This job description can be adapted depending on the industry (retail, call center, e-commerce, etc.), but the core responsibilities remain focused on supporting and delighting customers.

What Drives You

  • A passion for e-commerce and digital transformation.
  • A data-driven mindset combined with a love for solving customer problems.
  • Thriving in cross-cultural teams and contributing to global business expansion.
  • Building scalable systems, processes, and people.
  • Ownership, growth, and creating real impact through digital commerce.

Compensation & Benefits

  • Competitive salary, based on experience and skill level.
  • Full-time, in-office role (Pune – Baner office).
  • Paid time off, sick leave, medical benefits, and performance incentives.
  • A collaborative, values-driven culture with real opportunities for growth.

Come light it up with us at Hot Fuego – where we don't just grow brands, we set them on fire.

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