Customer Success Associate

2 weeks ago

Gachibowli Hyderabad Telangana, India Swipe (YC 21) Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Who we are:

Swipe is a simple invoicing and payments app trusted by 20L+ SMEs in India, which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

What you will do:

  • Provide exceptional customer support through our chat support intercom, and on calls.
  • Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
  • Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
  • Collaborate with the technical team to escalate and resolve complex customer issues.
  • Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
  • Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs.
  • Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions.
  • Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement.
  • Provide insights into customer preferences and market trends to inform marketing initiatives.

What we're looking for:

  • An internship or full-time experience in customer success or a related field is preferred.
  • Must be fluent in Hindi
  • Excellent communication skills with a customer-centric approach.
  • You are customer-obsessed and genuinely care for customers.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • A team player with a willingness to collaborate across departments.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Application Question(s):

  • This role is a work-from-office position based in Hyderabad. Are you okay with relocating?
  • What all languages you're fluent in?
  • What's your current CTC

Work Location: In person

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