Team Lead

2 weeks ago

Chennai Mumbai, India Vaishnavi Management Full time ₹ 2,50,000 - ₹ 12,00,000 per year

We are seeking a proactive and results-driven Team Lead Debt Collection to oversee the daily operations of our collections team. The role involves supervising debt collectors, ensuring achievement of collection targets, monitoring team performance, and maintaining compliance with company policies and regulatory guidelines. The ideal candidate will have strong leadership, communication, and negotiation skills, with proven experience in managing recovery processes.

Key Responsibilities:

  • Lead, mentor, and motivate a team of debt collectors to achieve monthly collection targets.
  • Monitor outbound calls and follow-ups to ensure timely recovery of overdue accounts.
  • Handle escalated customer cases and support team members in resolving disputes effectively.
  • Review and maintain detailed records of collection activities, payment plans, and customer interactions.
  • Analyze collection reports and KPIs to identify trends, gaps, and areas for process improvement.
  • Ensure adherence to company policies, data privacy standards, and legal compliance in all collection activities.
  • Conduct regular training and performance reviews for the team to enhance productivity and compliance.
  • Collaborate with management to develop and implement strategies for improving collection efficiency.
  • Prepare and present daily, weekly, and monthly reports on collection performance and recovery status.

Key Skills & Competencies:

  • Strong leadership and team management skills
  • Excellent communication and negotiation abilities
  • Proficiency in MS Office and CRM/Collection software
  • Analytical and problem-solving mindset
  • High attention to detail and accuracy
  • Knowledge of collection processes, compliance norms, and regulatory guidelines
  • Ability to handle pressure and maintain professionalism in challenging situations

Qualifications & Experience

  • Bachelors degree in Finance, Business Administration, or a related field.
  • 3 -5 years of experience in debt collection, with at least 12 years in a supervisory or team lead role.
  • Experience in BPO/Financial Services/Collections domain preferred.

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