Team Lead

12 hours ago

Chennai, Tamil Nadu, India Education Matters Full time ₹ 4,80,000 - ₹ 5,40,000 per year

Job Title: Team Lead – Telecalling / Sales

Location: Chennai

Job Summary:

We are looking for a proactive and results-driven Team Lead to manage and monitor a team of telecallers. The ideal candidate will ensure daily targets are met, maintain high team performance, and contribute to achieving overall sales and conversion goals.

Key Responsibilities:

  • Lead, motivate, and manage a team of telecallers to achieve daily, weekly, and monthly sales targets.
  • Monitor call quality, conversion ratios, and productivity of the team.
  • Provide regular coaching, feedback, and performance reviews to telecallers.
  • Develop and implement calling strategies to improve lead generation and conversion.
  • Track and report key metrics such as leads generated, calls made, follow-ups, and closures.
  • Coordinate with marketing and admissions/sales teams to align campaigns and follow-up strategies.
  • Handle escalated calls and ensure customer satisfaction.
  • Maintain updated records of calls, leads, and sales data in CRM systems.
  • Conduct daily briefings and training sessions to enhance communication and product knowledge.

Qualifications & Skills:

  • Bachelor's degree
  • 2–5 years of experience in telesales, inside sales, or customer service, with at least 1 year in a team lead role.
  • Strong leadership, communication, and interpersonal skills.
  • Target-oriented mindset with the ability to motivate and drive performance.
  • Proficient in CRM tools and MS Office (Excel, Word, PowerPoint).
  • Excellent problem-solving and decision-making skills.

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month

Work Location: In person

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