Team Lead

3 hours ago

Chennai, Tamil Nadu, India Careerschool HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Overview The Team Lead - Technical Support (Voice Process) plays a crucial role in leading a team of technical support agents to provide exceptional customer service and technical assistance to clients via voice communication channels. They are responsible for ensuring the team meets performance targets, resolving complex technical issues, and maintaining a high level of customer satisfaction.Key responsibilities
  • Lead and manage a team of technical support agents in a voice process environment
  • Provide guidance, coaching, and mentorship to team members to enhance their technical and customer service skills
  • Handle escalated technical issues and provide timely resolutions
  • Monitor team performance metrics and develop action plans to improve productivity and quality
  • Collaborate with cross-functional teams to address technical challenges and process improvements
  • Conduct regular performance evaluations and provide feedback for continuous improvement
  • Ensure adherence to company policies, procedures, and quality standards
  • Handle customer escalations and act as a point of contact for complex technical inquiries
  • Participate in recruitment, onboarding, and training activities for new team members
  • Assist in creating and updating technical support documentation and knowledge base
Required qualifications
  • Bachelor's degree in a relevant field or equivalent work experience
  • Proven experience in a technical support role, preferably in a voice process environment
  • Demonstrated leadership and people management skills
  • Strong understanding of technical troubleshooting and problem-solving techniques
  • Excellent communication skills and the ability to interact effectively with customers and team members
  • Proficiency in using customer support software and CRM systems
  • Ability to work in a fast-paced and dynamic environment while maintaining high-quality standards
  • Proactive, self-motivated, and results-oriented mindset
  • Good understanding of voice communication protocols and technologies
  • Certifications in relevant technical areas will be an added advantage

  • Team Lead

    2 days ago

    Chennai, Tamil Nadu, India Matrimony Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Team Lead / Assistant Manager SalesWork Location: Chennai (Guindy)Shift: General Shift (9:30 AM 6:30 PM)Experience: 5 -8 YearsIndustry: Internet / E-commerce / ServiceJob Type: Full-TimeRoles and ResponsibilitiesLead a team of associates to deliver both sales and service targets through effective coaching and daily performance managementImplement strategies...

  • Team Lead

    3 hours ago

    Chennai, Tamil Nadu, India Streamlinemd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionGreetings from Streamline MDJob Opening: AR Team Lead (2 to 4 Years Experience)Location: Chennai, PerungudiWork Mode: Work From OfficeInterview Mode: VirtualWe are hiring experienced Radiology Coders with 4 to 6 years of expertise in medical coding. If you're passionate about accuracy and compliance in coding, we want to hear from youRole...

  • Team Lead

    1 week ago

    Chennai, Tamil Nadu, India Omega Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Lead - Credentialing - AR (RCM, US Healthcare)Location: ChennaiExperience: 5 to 10 YearsShift: Night ShiftNotice Period: 30 DaysJob Description:We are hiring a Team Lead - Credentialing - AR with 5+ years of experience in US healthcare credentialing to manage a team of 20+ members. The role involves overseeing day-to-day team operations,...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Ippopay Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position: Team LeadExperience: 3 to 5 yearsLocation: ChennaiIndustry: Fintech / Financial ServicesEmployment Type: Full-timeDepartment: SalesRole Overview:We are looking for an experienced and dynamic Team Lead with a strong background in lending, sales, and collections. The ideal candidate will be responsible for overseeing a team of field executives,...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Paytm Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Team lead - Sales _ Chennai About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Education Matters Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    Job Title: Team Lead – Customer SupportLocation:ChennaiExperience Required:3–6 years in Customer Support, with at least 1–2 years in a leadership or mentoring roleJob Summary:We are looking for an experienced Team Lead – Customer Support to oversee and guide our customer service team. The ideal candidate will ensure high levels of customer...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India MRI Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Designation: Team LeadTeam Leadership & ManagementLead, mentor, and provide guidance to a team of Lease Analysts, fostering a high-performance, detail-oriented, and collaborative work environment.Manage the team's workload, prioritize assignments, and allocate resources effectively to meet global deadlines and service-level agreements (SLAs).Own the...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India IppoPay Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced and dynamic Team Lead with a strong background in lending, sales, and collections. The ideal candidate will be responsible for overseeing a team of field executives, driving loan sales, ensuring timely collections, and managing end-to-end operations in assigned locations.3 - 5 yearsChennaiJob descriptionLead and manage a...

  • Team Lead

    2 days ago

    Chennai, Tamil Nadu, India Vega Intellisoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Team Lead - IT RecruiterLocation: Nandambakkam, chennaiEmployment Type: Full-timeJob SummaryWe are seeking a motivated and experienced Team Lead - IT Recruiter to oversee our recruitment team and drive efforts to attract, identify, and hire top IT talent. In this role, you will be responsible for developing recruitment strategies, mentoring a team...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Raam Autobahn Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Roles & Responsibilities:Lead and supervise the sales team.Allocate daily targets for calls, follow-ups, showroom visits, and bookings.Monitor lead funnel in CRM and ensure timely follow-up of all enquiries.Achieve monthly sales targets and maintain high conversion ratios.Guide the team on product knowledge, sales pitch, finance options, and offers.Handle...