Team Lead
1 day ago
Job Title: Team Lead
Skill: WFA
Location: Chennai
Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only
Experience Required: 8-9 years
Employment Type: Full-Time
Required skills:
' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
Team management, Team engagement and Succession planning
Ensure appropriate staffing as required
Financial and contract Management
Ensure policies and procedures are followed and Zero noncompliance across the engagement
Ensure the Service Levels are met consistently
Ensure data privacy requirements are followed with upmost focus. Drive regular awareness
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Manage expectations from client stakeholders and internal leadership
Prepare and present data in internal and client governance forums.
Ability to drive a culture of high performance, continuous improvement and motivate the teams
Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing
Must have skills
1) Experience in WFA
2) Experience in handling Clients: escalations and reviews as well as daily interactions.
3) Should have handled a team of 15+ associates for a client
Good to Have Skills
1) Preferred experience on Country regulations
Location
Chennai
Job Function
BUSINESS PROCESS SERVICES
Role
Lead
Job Id
383439
Desired Skills
Human Resource
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
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