Team Lead

1 day ago

Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time

Job Title: Team Lead

Skill: WFA

Location: Chennai

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience Required: 8-9 years

Employment Type: Full-Time

Required skills:

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

  • Team management, Team engagement and Succession planning

  • Ensure appropriate staffing as required

  • Financial and contract Management

  • Ensure policies and procedures are followed and Zero noncompliance across the engagement

  • Ensure the Service Levels are met consistently

  • Ensure data privacy requirements are followed with upmost focus. Drive regular awareness

  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures

  • Manage expectations from client stakeholders and internal leadership

  • Prepare and present data in internal and client governance forums.

  • Ability to drive a culture of high performance, continuous improvement and motivate the teams

  • Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing

Must have skills

1) Experience in WFA

2) Experience in handling Clients: escalations and reviews as well as daily interactions.

3) Should have handled a team of 15+ associates for a client

Good to Have Skills

1) Preferred experience on Country regulations

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Lead

Job Id

383439

Desired Skills

Human Resource

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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