Team Lead

4 days ago

Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one of the most substantial divisions at FE fundinfo, the Client Experience department is tasked with the effective execution of projects within the company's portfolio. Encompassing client support, data support, GFRS, managed services and the client success team, our objective is to provide unparalleled client service. The function of Client Experience is to guarantee that our clients receive the utmost value and satisfaction from our products and services.

As a Team lead for the Client Services and Support team, you will be involved in leading a group of support analysts, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. This role involves managing a team of data support analysts, ensuring high-quality customer service, and implementing strategies to improve overall team performance and customer satisfaction and require strong analytical skills to identify problems, facilitate solutions, and improve client relationships.

Your key responsibilities as a Team Lead will be to:

  • Leading and motivating a team of Support Analysts to deliver high‑quality service and consistently meet performance goals.
  • Acting as the senior escalation point for complex client issues, ensuring timely resolution and proactive communication.
  • Overseeing quality reviews and implementing service improvement initiatives to enhance customer satisfaction.
  • Providing data‑driven insights on client trends, risks, and recurring issues to support strategic decision‑making.
  • Recruiting, coaching, and developing team members to support their growth and strengthen team capability.
  • Collaborating with Product, Engineering, Data Operations, and Client Delivery teams to address systemic issues and improve long‑term solutions.

To join us as a Team Lead you will need the following experience and skills:

  • You must have at least 4-5 years of experience leading client‑facing teams with strong coordination and customer interaction skills.
  • You must have proven experience managing both projects and teams effectively.
  • You should have strong proficiency in Salesforce and the MS Office suite.
  • You will bring demonstrated leadership or supervisory experience with the ability to guide and motivate teams.
  • You should have strong analytical and problem‑solving skills to identify issues quickly and drive effective solutions.

By joining the team as a Team Lead, you will be offered the following:

  • 24 days holiday
  • Paid Study leave
  • Enhanced paternity & maternity
  • Statutory benefits like PF, Gratuity, etc
  • Support to set up home office
  • Health cover with option to add family members
  • Annual health check up
  • Meal cards
  • Full LinkedIn Learning access

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our
Glassdoor
profile or

to find out more about life @ FE fundinfo

  • Team Lead

    6 days ago

    Chennai, Tamil Nadu, India Education Matters Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    Job Title: Team Lead – Telecalling / SalesLocation: ChennaiJob Summary:We are looking for a proactive and results-driven Team Lead to manage and monitor a team of telecallers. The ideal candidate will ensure daily targets are met, maintain high team performance, and contribute to achieving overall sales and conversion goals.Key Responsibilities:Lead,...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Matrimony Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Team Lead / Assistant Manager SalesWork Location: Chennai (Guindy)Shift: General Shift (9:30 AM 6:30 PM)Experience: 5 -8 YearsIndustry: Internet / E-commerce / ServiceJob Type: Full-TimeRoles and ResponsibilitiesLead a team of associates to deliver both sales and service targets through effective coaching and daily performance managementImplement strategies...

  • Team Lead

    1 week ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 13,50,000 - ₹ 18,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Team Lead to join our team in Chennai.We are seeking a dynamic and experienced Team Lead to join our Client Experience division...

  • Team Lead

    6 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 80,000 - ₹ 1,50,000 per year

    FE fundinfo is a global leader in investment fund data and technology.  We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.   The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India acc5646a-425e-4797-a344-ce637b41504e Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    We are seeking a dynamic and experienced Team Lead to spearhead recruitment operations in the hospital vertical. This role involves managing a team of recruiters and ensuring successful talent acquisition for leading healthcare institutions. Perks and benefitstwo weekly offs, incentives and work environment.

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Streamlinemd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionGreetings from Streamline MDJob Opening: AR Team Lead (2 to 4 Years Experience)Location: Chennai, PerungudiWork Mode: Work From OfficeInterview Mode: VirtualWe are hiring experienced Radiology Coders with 4 to 6 years of expertise in medical coding. If you're passionate about accuracy and compliance in coding, we want to hear from youRole...

  • Team Lead

    1 week ago

    Chennai, Tamil Nadu, India SynProSoft Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Company DescriptionSynProSoft, the IT division of New Horizon Media (NHM), specializes in providing high-quality IT solutions powered by the Zoho Suite of Products. Headquartered in Chennai, India, and a certified Zoho Premium Partner, SynProSoft delivers scalable, cloud-based ERP and CRM solutions tailored to meet customer-specific needs. The company prides...

  • Team Lead

    2 days ago

    Chennai, Tamil Nadu, India Ippopay Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position: Team LeadExperience: 3 to 5 yearsLocation: ChennaiIndustry: Fintech / Financial ServicesEmployment Type: Full-timeDepartment: SalesRole Overview:We are looking for an experienced and dynamic Team Lead with a strong background in lending, sales, and collections. The ideal candidate will be responsible for overseeing a team of field executives,...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Careerschool HR Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Overview The Team Lead - Technical Support (Voice Process) plays a crucial role in leading a team of technical support agents to provide exceptional customer service and technical assistance to clients via voice communication channels. They are responsible for ensuring the team meets performance targets, resolving complex technical issues, and maintaining a...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Vega Intellisoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Team Lead - IT RecruiterLocation: Nandambakkam, chennaiEmployment Type: Full-timeJob SummaryWe are seeking a motivated and experienced Team Lead - IT Recruiter to oversee our recruitment team and drive efforts to attract, identify, and hire top IT talent. In this role, you will be responsible for developing recruitment strategies, mentoring a team...