Telecaller
4 days ago
Key Responsibilities:
- Handle inbound calls and respond to patient inquiries promptly and professionally.
- Make outbound calls to patients for appointment reminders, follow-ups, feedback, and promotional campaigns.
- Schedule, confirm, and reschedule appointments as per doctor availability.
- Provide accurate information about hospital services, timings, doctors, and departments.
- Coordinate with departments to confirm appointment slots, reports, or service updates.
- Maintain call logs, patient details, and feedback records accurately in the hospital system.
- Escalate emergency or critical calls to the concerned department immediately.
- Assist in teleconsultation bookings if applicable.
- Follow scripts and protocols to ensure quality and consistency in patient communication.
- Maintain confidentiality and adhere to hospital policies and guidelines.
Job Types: Full-time, Permanent
Pay: ₹8, ₹15,000.00 per month
Experience:
- Telecaller: 2 years (Required)
Location:
- Puducherry, Puducherry (Required)
Work Location: In person
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