Telecaller (Voice & Non voice)

3 days ago


Puducherry, Puducherry, India Dhrona Academy Full time ₹ 1,68,000 - ₹ 6,00,000 per year

Key Responsibilities

Customer Communication (Voice & Non-Voice):

  • Make outbound calls to customers/vendors and handle inbound calls.
  • Maintain polite and professional communication at all times.
  • Respond to customer/vendor queries through calls, WhatsApp, email, or chat.
  • Follow up with customers to update status, collect information, or clarify details.

Purchase & Order Management Support

  • Create and send Purchase Orders (PO) to vendors.
  • Maintain and update order status regularly.
  • Collect delivery challans/invoices and update records.
  • Coordinate with the stores/production/purchase team for order-related updates.

Excel & Documentation

  • Maintain customer/vendor databases in Excel.
  • Update pending order list, received materials list, and daily follow-up sheet.
  • Enter purchase invoices into system/Excel and track pending invoices.

Skills Required

  • Good communication skills (Tamil & English as needed).
  • Confident phone handling and customer-friendly approach.
  • Knowledge of purchase processes (PO, invoice, tracking) – preferred.
  • Good typing speed and accuracy.

Education Qualification

  • Any graduate
  • Basic computer knowledge is must.

Experience - Fresher / 1year of experience in customer support / telecalling

Job Types: Full-time, Permanent

Pay: ₹9, ₹14,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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