International Voice Process

22 hours ago

Puducherry, India Qualcare Health solutions Full time

**Remote patient monitoring**
- Job description: The clinical services program provides 24/7 support for patient, providing peace of mind for patient & family. Examples include: Chronic Care Management & Remote Patient Monitoring

**Job Requirements**:
Ø Understanding the product completely and guiding the patient, Care givers about the product

Ø Trouble shooting the product and guiding the patient on questions

Ø Logistic Management and Chat support.

Ø Remote Patient Monitoring devices & alerting.

Ø Plan of care coordination with PCP

Ø Proactively identify home-based interventions

Ø 24/7 Triage and Clinical Decision support by phone or Video.

Ø Perform direct care management and remote patient monitoring service as needed.

Ø Provide medical direction and administration including, but not limited to, developing and overseeing implementation of clinical practice guidelines and delivery of clinical services.

Ø The technology platform enables virtual connection to get eyes on members for telemedicine visits, group activity, and other video-based uses.

Ø Digital Health Check-ins from patients & in-home caregivers.

Ø Targeted messaging & educational content

Ø Integrated video visits.

Ø Create strong relationships with clinical and non-clinical team members

**Professional Attributes**:
Ø A Good Written and communication skills. Should have experience to interact with US customers

Ø Current knowledge of non-complex and complex chronic care management, and population health best practices.

Ø Remote patient monitoring program experience is also desired.

**Technical Experience**:
Ø Pre-visit planning workflow to ensure care completion prior to visit whenever possible

Ø After visit summary review with patients whenever appropriate

Ø Involving the patients in activities to improve their health (patient engagement)

Ø Educating the patient about self-management tasks they can undertake to gain greater control of their health status

Ø Works with IT resources to facilitate registry reporting at the site & documentation

Ø Works with physician leadership to define quality measure/outcome reporting process

Ø Works with physician leadership to develop protocols and point of care reminders using nationally recognized measure/outcomes

Ø Serves as a resource to clinical staff and providers to establish quality goals using reports

Ø Maintains strict confidentiality and follow HIPPA regulations

Ø Treats staff, physicians, NPs/PAs, visitors, patients and families with dignity and respect

Ø Participates in professional development activities

Ø Performs other related work as required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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