Customer Support Executive

4 days ago

Gurgaon, Haryana, India Teleperformance (TP) Full time

Main Job Requirements

Education and Specific Training

  • Under Graduation + 6 Months Experience / Graduation
  • AMCAT: SVAR = 65 & Above

Work Experience

  • Experience Fresher or Experience both can apply (BPO and Service industry experience preferred)

Skills

  • Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.
  • Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers
  • Learning Orientation To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.
  • Provide on-line support for on/offshore customers.
  • Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
  • Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
  • Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Decision Making Authority

  • Strong problem-solving skills (methodology and use of tools).
  • Accountability & Ownership.

Recommendations Expected

  • Teamwork Orientation
  • Adaptability

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