Area Parts And Service Manager

Job Description

Position:Area Parts and Service Department:After sales and serviceLocation: Reporting to: Zonal Head About Greaves Electric Mobility

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Greaves Electric Mobility Limited (GEML)

EV Pioneer. Electric Scooter of the Year. Indias Highest Range Electric 3-Wheeler.

Engineered to Outperform, Outlast, Outshine.

Who We Are

Greaves Electric Mobility Limited (GEML) is the e-mobility arm of Greaves Cotton Limited (GCL), and one of Indias early movers in the electric vehicle (EV) space. With over 17 years of experience in designing and manufacturing EVs, GEML has established itself as a frontrunner in the electric 2-wheeler market and is rapidly expanding its presence across 3-wheelers and EV ecosystem solutions. GEML also leverages the engineering excellence of Greaves along with synergies from companies like Greaves Engineering, Retail, Finance and Technologies.

What We Do

A pioneering brand with 165 years of engineering excellence, defining the future of electric mobility across 2- and 3-wheelers with record-breaking performance, and an unmatched service network.

We are the Winner of Electric Scooter of the Year, India's Highest Range Electric 3W, and the India Design Mark Award. We are also the First EV to conquer the mighty Shipkila Pass at 13,200 ft promoting the Indian Armys border tourism initiative, epitomizing the durability and endurance of our electric vehicles.

As the trusted parent brand of Ampere Electric Scooters, Greaves 3 Wheelers and Ele, GEM offers a unique portfolio of 2Ws and 3Ws with cross-leveraging customization possibilities that allows us to cater to every segment with a full-stack mobility solution offering.

Our products roll out from state-of-the-art advanced manufacturing facilities across Tamil Nadu, Telangana, and Uttar Pradesh, with an expandable capacity upto 1 Million, supported by a robust R&D ecosystem driving continuous innovation. We are the first brand to introduce the safest battery chemistry across all our product range with a commitment to make high-performance yet durable and safe vehicles for all Indian families.

Were not just building vehicles - were putting India on the global map of clean mobility.

Engineered to Outperform, Outlast, Outshine.

Our Purpose

To democratise smart and sustainable mobility for every Indian - by making EVs reliable, affordable, and accessible across the country.

Our Leadership

GEML is led by a team of seasoned professionals with deep expertise in consumer, mobility, and innovation:

• Vikas Singh, Managing Director - Drives the strategic growth of GEML with a focus on innovation, scale, and retail excellence.
• Manoj MP, Chief Business Officer - Leads business operations with a customer-first approach, including channel, sales, and marketing strategy.
• Ram Rajappa, Chief Operating Officer - Heads R&D, Product Development and supply Chain with a vision to deliver cutting-edge, reliable, and sustainable EV solutions.

Key Achievements

- 324 km record drive on Greaves Eltra City Xtra National Record for highest distance covered by an electric 3-wheeler on a single charge

- 5 National Records for Ampere Nexus First Electric Scooter to cover 10,000+ kms from Kashmir to Kanyakumari and the first to tow a 2-tonne pick-up truck; First EV to conquer Shipkila Pass at 13,200 ft, 200m from the LOC, promoting the Indian Armys Border Tourism Initiative

- National Record for Ampere Magnus Neo First City-Speed Electric Scooter to cover 2,300+ kms from Bangalore to Delhi

- Winner of India Design Mark

- ET.NOW Excellence in Sustainable Mobility Pioneer

- Times Now Fastest Growing EV Brand

Our Investors

GEML is backed by Greaves Cotton Limited (GCL), a diversified engineering company with a legacy of over 165 years, and Abdul Latif Jameel (ALJ), a diversified global investor with a strong track record in sustainable mobility and infrastructure. GCL has robust manufacturing infrastructure across India with presence across 90+ countries globally. ALJ has a presence in more than 30 countries and are one of the leading Toyota distributors globally, along with being early-stage investors in US EV Manufacturer, Rivian. ALJ had committed investments of upto US$220 Million into GEML in

Role Overview: Parts Management:

Oversee inventory management of parts and supplies across multiple locations within the area.

Ensure parts availability and timely replenishment to meet customer demands and service needs.

¢ Coordinate the ordering and distribution of parts to service teams and customers.

¢ Maintain accurate records of parts inventory, stock levels, and ordering cycles.

¢ Monitor and control parts-related costs to optimize budget and reduce waste.

¢ Work closely with vendors and suppliers to negotiate pricing, delivery schedules, and returns.

Service Operations:

¢ Manage and coordinate all service-related activities within the assigned area, ensuring timely and efficient resolution of customer issues.

¢ Supervise service technicians to ensure high-quality repairs and maintenance are performed on time.

¢ Monitor key performance indicators (KPIs) such as repair turnaround time, customer satisfaction, and service quality.

¢ Develop and implement service procedures and best practices to optimize the service workflow.

¢ Resolve customer complaints or service-related issues and ensure customer satisfaction.

¢ Collaborate with sales and customer service teams to ensure a seamless service experience.

Team Leadership & Development:

¢ Lead, train, and develop a team of parts and service professionals, including parts specialists and service technicians.

¢ Conduct performance evaluations, provide feedback, and set clear performance objectives for team members.

¢ Foster a positive and collaborative team culture focused on delivering exceptional service.

¢ Ensure the team follows all safety standards and compliance regulations related to parts handling, servicing, and equipment.

¢ Address employee concerns and resolve issues in a timely manner.

Financial & Operational Oversight:

¢ Manage the budget for parts inventory, service operations, and labor costs within the assigned area.

¢ Identify opportunities for process improvement and cost savings within parts and service functions.

¢ Monitor service contracts and agreements to ensure compliance and profitability.

Provide regular reports on service operations, parts inventory, and performance metrics to senior management

Customer Relations:

• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction.
• Collaborate with the sales team to identify opportunities for upselling parts or services to existing customers.
• Proactively engage with customers to identify service needs, troubleshoot issues, and provide solutions.

Compliance & Safety:

• Ensure all service and parts operations comply with company policies, industry regulations, and safety standards.
• Ensure team members are trained on and adhere to safety protocols related to parts handling, equipment maintenance, and customer service.

Qualifications:

Education and Experience:

• Bachelors degree in business, automotive, or a related field (preferred).
• Minimum of 5 years of experience in parts and service management or a similar role in a related industry (automotive, heavy equipment, industrial machinery, etc.).
• Proven leadership experience managing teams in a service or parts environment.
• Strong knowledge of inventory management systems, parts logistics, and service operations.

Skills and Competencies:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with a strong commitment to service excellence.
• Proficient in Microsoft Office Suite and parts management software (e.g., SAP, Oracle, or similar systems).
• Knowledge of safety standards and regulatory compliance.