Support Engineer

3 days ago

Hyderabad, Telangana, India Elemica Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Our Business

Elemica provides a state-of-the-art supply chain operating network that covers customer and supplier management, plus logistics. This helps businesses achieve new levels of efficiency and profitability, leading to a leaner and fully optimized supply chain.

Clients gain significant value through reduced operational costs, faster process execution with fewer resources, thanks to the automation of key business processes. This removes transactional barriers and ensures seamless information flow among business partners.

Our Values

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our customers, and our collective community.

  • Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
  • Integrity – We are relatable and trustworthy, steadfast in our commitment to our colleagues, customers, and partners
  • Accountability – We show up and deliver measurable, meaningful business value Consistently.
  • Passion – We have a shared enthusiasm for transforming our clients' supply chain.

Title – Support Engineer (.NET, 4 Years Experience)

Role Overview:

We are seeking a Support Engineer with around 4 years of experience in application and production support, specializing in .NET-based applications. The role involves troubleshooting, resolving customer issues, monitoring system health, and ensuring smooth operations for enterprise systems and integrations.

Responsibilities:

  • Provide L2/L3 support for .NET applications, APIs, and integrations.
  • Troubleshoot issues related to SQL databases, SFTP, and cloud-hosted systems.
  • Collaborate with development/infrastructure teams for root cause analysis and fixes.
  • Document solutions and create knowledge base articles.
  • Handle customer escalations and ensure timely resolution.

Requirements:

  • 3–5 years of technical/application support experience.
  • Hands-on experience with ASP.NET, ASP.NET MVC, Web API, VB.NET/C#, and .NET Core
  • Familiarity with AWS/Azure, monitoring tools.
  • Excellent problem-solving and communication skills.

Your Success. Your Well-being. Our Commitment: Elemica Benefits.

We're passionate about empowering our team. Our comprehensive benefits package is thoughtfully designed to support every facet of your life and career journey:

  • Market-Leading Pay: We ensure your talent is rewarded with competitive compensation.
  • Complete Family Health: Comprehensive health insurance to protect you and your entire family.
  • Secure Tomorrow: Build a strong financial future with robust retirement plans including EPF, Corporate NPS, and Gratuity.
  • Flexible Work-Life: Embrace work-life balance through our hybrid model and flexible hours.
  • Celebrate Achievement: Our annual and quarterly recognition programs foster a high-performance culture by consistently rewarding your excellence and driving success.
  • Support for Life's Milestones: Beyond standard annual, sick, and casual leave, we offer dedicated time off for significant life events like marriage and paternity.

Important Application Notice

  • Elemica will never request an exchange of money during the application process.

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