Key Account Manager

2 weeks ago

Siromani Residency Ahmedabad, India Prayosha Food Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Eligibility Criteria:

  • For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
  • Demands willingness to travel as and when required.

Roles and Responsibilities:

  • As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
  • Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
  • Use a consultative approach to help clients grow their business using Petpooja products & services
  • Ensure timely renewals of products & services
  • Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
  • Collaborate with Internal Teams to ensure top-notch service & support
  • Give market insights/feedback of the product to the Tech team to enhance the product offerings
  • Generate referral leads from your existing portfolio of clients
  • Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

  • Ability to plan, manage & report on business metrics

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