Telecaller - Pharma Industry
4 days ago
About the Role:
- We are hiring a Telecaller for our pharmaceutical division based in Ludhiana.
- The ideal candidate will be responsible for making outbound and inbound calls to doctors, chemists, distributors, and clients to promote products, generate leads, and support sales activities.
Key Responsibilities:
- Make outbound calls to promote pharmaceutical products and services.
- Contact doctors, medical stores, hospitals, and distributors for product promotion and lead generation.
- Explain product features, benefits, and offers effectively.
- Handle inbound customer inquiries and provide accurate information.
- Follow up with customers for repeat orders, payments, or feedback.
- Maintain and update customer data in CRM or Excel.
- Coordinate with the field sales and distribution team for smooth operations.
- Achieve assigned daily and monthly call and sales targets.
Qualifications :
- Education : Graduate (preferably from science, pharma, or related background).
- Experience : 1-3 years of telecalling or telesales experience (preferably in pharma or healthcare industry).
- Excellent communication and interpersonal skills (English, Hindi, Punjabi preferred).
- Strong convincing and customer-handling skills.
- Basic knowledge of MS Office (Excel, Word) and CRM tools.
- Target-oriented and good at maintaining customer relationships.
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