Senior Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

In the heart of Worli - the business hub of Indias largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Secure and service Catering Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Conduct property tours and entertain planners of meetings, social events, and weddings.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5 PERCENT )
• Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
• Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of the client at the outset of all events.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Proactively go out to the respective designated areas of sales calls.
• Work closely with sales buddy and coordinate all the tasks related to sales.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assist Conference Services Department as required, particularly during large group movements.
• Mentor and develop Administrative staff for future career growth.
• Assist with all guest inquiries within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections.
• Perform other tasks or projects as assigned by hotel management.
• Provide input on the marketing plan and budget.
• Be fully versed in the facilities and capabilities of the resorts competitive set. Maintain a visible presence in the community through involvement with Industry associations.
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.

• Education: College Education preferred
• Experience: 3-5 years previous catering sales and/or banquet assistant manager/captain experience.
• Skills and Abilities:
  • Excellent reading, writing and oral proficiency in the English language.
  • Strong selling and interpersonal skills.
  • High level of creativity.
  • Attention to detail.
  • Ability to handle multiple tasks and make decisions in a fast-paced client-driven environment.
  • Ability to work long and irregular hours, weekends and evenings.
  • Proficiency in Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

Mumbai, Mumbai, India