Hotel Service Manager

5 days ago

Munnar, Kerala, India Hopezen International Private Ltd Full time

Job Title: Hotel Service Manager

Industry: Hospitality / Premium Villa Resort

Location: Marayoor, Munnar

Experience: Minimum 3–5 years in the hospitality or resort industry

Accommodation: Provided by the Client

Job Description:

We are seeking an experienced and customer-focused Hotel Service Manager to oversee daily service operations at our premium villa resort in Marayoor, Munnar. The ideal candidate should have excellent communication skills, a positive attitude, and strong leadership qualities to ensure exceptional guest experiences.

Key Responsibilities:Guest Service & Experience

  • Ensure high standards of guest service and overall satisfaction.
  • Handle guest feedback, special requests, and complaints professionally.
  • Create a warm, welcoming, and premium service environment.

Operations Management

  • Supervise front office, housekeeping, food & beverage, and service teams.
  • Ensure smooth day-to-day operations of the resort.
  • Maintain and implement service SOPs and quality standards.

Team Leadership

  • Lead, train, and motivate service staff to deliver excellent hospitality.
  • Manage staff schedules, performance, and discipline.
  • Encourage teamwork, professionalism, and positive work culture.

Coordination & Reporting

  • Coordinate with senior management on operational planning and improvements.
  • Prepare service reports and performance updates.
  • Ensure effective inter-department communication.

Requirements:

  • Proven experience as a Service Manager / Operations Manager in a hotel, resort, or villa property.
  • Excellent communication and interpersonal skills.
  • Strong leadership, decision-making, and problem-solving abilities.
  • Guest-centric attitude with a professional and pleasant personality.
  • Willingness to work flexible shifts, weekends, and holidays

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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