Telecaller

1 week ago

Kolkata, West Bengal, India BankKeeping Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Bankkeeping
), is a first-of-its-kind professional loan management service in India that helps business owners overcome problems related to loan & credit management. It's Globally a first of its kind new-age digital solutions - targeted towards SME and helping them with a professional approach towards Banking.

Mission

To engage promptly and professionally with inbound leads, nurture them through consistent

follow-ups, qualify prospects, and pass sales-ready opportunities (SQLs) to the sales team.

Key Outcomes (What success looks like)

  1. Lead Follow-Up – Call 100% of SEO/digital marketing-generated leads within 10

minutes of capture .

  1. Nurturing – Maintain regular structured follow-ups (minimum 6–8 touchpoints per lead

across 1 week).

  1. Qualification – Convert at least 30% of MQLs into SQLs by applying qualification

frameworks (budget, authority, need, timeline).

  1. Handover to Sales – Pass 100% of SQLs to sales reps with detailed notes in CRM;

ensure zero leakage.

  1. Pipeline Hygiene – Update CRM after every call, with status and next action clearly

mentioned.

  1. Call Discipline – Achieve a daily average of 50+ productive calls with prospects.

  2. Feedback Loop – Share recurring lead quality issues with the marketing/SEO team

weekly to improve targeting.

Competencies (Skills & Behaviours)

● Communication Skills – Clear, confident, and persuasive on the phone.

● Persistence – Follows up diligently without being pushy.

● Listening Ability – Understands client needs, objections, and intent signals.

● Qualification Mindset – Can differentiate between interest vs intent.

● CRM Discipline – Comfortable using CRM tools (Salestown or equivalent).

● Team Orientation – Works closely with sales reps, hands over leads seamlessly.

● Metrics Driven – Thrives on call targets, conversion ratios, and lead outcomes.

Cultural Fit (Bankkeeping Values)

● Client Respect – Handles every call with professionalism and empathy.

● Ownership – Sees each lead as responsibility until handover.

● Collaboration – Acts as the bridge between marketing and sales.

● Integrity – Maintains honesty in call logs, reports, and lead status.

Reporting Structure

● Reports to: Sales Manager / Founders

● Works closely with: Digital Marketing team, Lead Generation Associate, Sales

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