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Telecaller
2 weeks ago
Job Title: Telecaller
Location: Kolkata
About the role
You'll work at a real estate company, calling old and new clients to qualify them for a site visit or sales discussion, reply to social messages, and audit feedback from previous visits—all while keeping clean notes in Zoho Bigin.
What you'll do
Call new enquiries within 15 minutes; qualify diligently (decision-maker, budget, timeline, area, loan need).
Call past/old leads to re-engage, update status, and progress them to visit/booking.
Reply to social messages (WhatsApp/FB/IG) with clear, polite written responses.
Audit post-visit feedback: reach out after visits, capture concerns/NPS, and log next steps; close the loop with Sales Associates.
Offer two site-visit slots, confirm, and trigger WhatsApp confirmation.
Record call/chat outcome, notes, and next action immediately in Zoho Bigin.
Share accurate basics (price range, location, travel time) and escalate hot prospects promptly.
Must-haves
Clear speaking voice, steady pace, polite/confident tone.
Fluent Bengali/Hindi; working English; clean WhatsApp/chat writing.
Female preferred.
Patient listener; asks follow-ups; handles objections calmly.
Disciplined documentation; comfortable with daily call targets.
Basic Excel/Google Sheets; headset + stable connection; okay with Thursday week-off.
Good to have
Telecalling experience (real estate/education/finserv).
Exposure to CRM and WhatsApp Replies
Job Types: Full-time, Fresher
Pay: ₹10, ₹20,000.00 per month
Work Location: In person
