Customer Success Executive

5 days ago

Remote, India Tagmango Full time ₹ 12,00,000 - ₹ 16,00,000 per year

Job Title: Customer Support Specialist (4+ years experience)

Location: Remote

About Us

TagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We're seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you're passionate about problem-solving, delivering exceptional customer experiences, and collaborating across teams, this role is for you.

Roles and Responsibilities

● Be the primary point of contact for customers across phone, email, chat, and other support channels.

● Deliver timely, accurate, and empathetic responses to client inquiries, ensuring world- class customer satisfaction.

● Take ownership of complex issues, driving them to resolution while keeping customers updated throughout the process.

● Collaborate closely with product, tech, and operations teams to resolve escalations and advocate for customer needs.

● Identify trends in customer queries and provide actionable feedback to improve product, process, and overall user experience.

● Maintain and enhance the knowledge base, FAQs, and documentation for customers and internal teams.

● Mentor and support junior team members, contributing to the growth of the support function.

Required Skills & Qualifications

● 4+ years of proven experience in customer support or client-facing roles, ideally in SaaS, tech, or consumer-facing businesses.

● Exceptional communication skills (verbal and written) with a natural ability to build trust and rapport.● Strong analytical and problem-solving abilities, capable of handling complex and technical queries.

● Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, or similar).

● Familiarity with ticketing systems, SLAs, and KPIs to measure and improve support quality.

● Ability to work independently in a remote, fast-paced environment while managing multiple priorities.

● Tech-savvy mindset with the ability to quickly learn and explain product features and workflows to customers.

● Empathy-driven approach to customer success, with a focus on retention and satisfaction.

Nice-to-Have Skills

● Experience in community management or creator economy platforms.

● Basic understanding of APIs, SaaS products, or web/mobile app workflows.

● Exposure to knowledge base management, process automation, or customer experience

strategy.

Job Type: Full-time

Pay: ₹1,200, ₹1,600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years of experience do you have in SaaS based company?

Experience:

  • Customer relationship management: 4 years (Required)
  • Zendesk: 4 years (Required)
  • Customer support: 4 years (Required)
  • Customer service: 4 years (Required)

Work Location: Remote

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