Customer Success Executive

5 days ago

Remote, India Tagmango Full time ₹ 12,00,000 - ₹ 16,00,000 per year

Job Title: Customer Support Specialist (4+ years experience)

Location: Remote

About Us

TagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We're seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you're passionate about problem-solving, delivering exceptional customer experiences, and collaborating across teams, this role is for you.

Roles and Responsibilities

● Be the primary point of contact for customers across phone, email, chat, and other support channels.

● Deliver timely, accurate, and empathetic responses to client inquiries, ensuring world- class customer satisfaction.

● Take ownership of complex issues, driving them to resolution while keeping customers updated throughout the process.

● Collaborate closely with product, tech, and operations teams to resolve escalations and advocate for customer needs.

● Identify trends in customer queries and provide actionable feedback to improve product, process, and overall user experience.

● Maintain and enhance the knowledge base, FAQs, and documentation for customers and internal teams.

● Mentor and support junior team members, contributing to the growth of the support function.

Required Skills & Qualifications

● 4+ years of proven experience in customer support or client-facing roles, ideally in SaaS, tech, or consumer-facing businesses.

● Exceptional communication skills (verbal and written) with a natural ability to build trust and rapport.● Strong analytical and problem-solving abilities, capable of handling complex and technical queries.

● Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, or similar).

● Familiarity with ticketing systems, SLAs, and KPIs to measure and improve support quality.

● Ability to work independently in a remote, fast-paced environment while managing multiple priorities.

● Tech-savvy mindset with the ability to quickly learn and explain product features and workflows to customers.

● Empathy-driven approach to customer success, with a focus on retention and satisfaction.

Nice-to-Have Skills

● Experience in community management or creator economy platforms.

● Basic understanding of APIs, SaaS products, or web/mobile app workflows.

● Exposure to knowledge base management, process automation, or customer experience

strategy.

Job Type: Full-time

Pay: ₹1,200, ₹1,600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years of experience do you have in SaaS based company?

Experience:

  • Customer relationship management: 4 years (Required)
  • Zendesk: 4 years (Required)
  • Customer support: 4 years (Required)
  • Customer service: 4 years (Required)

Work Location: Remote

  • Customer Success Executive

    5 days ago

    Remote, India Tech Fi Technologies pvt ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Role: Customer Success Advocate (CSA)We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our...

  • Customer Success Executive

    4 days ago

    Remote, India Good Pick Technologies pvt ltd Full time ₹ 1,68,000 - ₹ 2,64,000 per year

    Customer Engagement – Proactively connect with existing customers via calls, WhatsApp, emails, and virtual meetings.Inside Sales & Upselling – Identify cross-selling and upselling opportunities within current accounts.Onboarding & Training Support – Assist new clients in smooth onboarding, training, and adoption of ERP modules.Customer Retention –...

  • Customer Success Associate

    2 weeks ago

    Remote, India Neemtree Internet Private Limited Full time

    The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond...

  • Customer Success Executive

    3 days ago

    Remote, India SearchBlox Software, Inc. Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    About usSearchBlox Software, Inc.SearchBlox simplifies enterprise search for complex organizations. Our intuitive and intelligent tools offer out-of-the-box setup, secure encryption, and alow total cost of ownership. AI-powered solutions optimize each step of the search journey to improve engagement dramatically. SearchBlox is the easy choice for leaders in...

  • Customer Success Advisor

    2 weeks ago

    Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Success Advocate

    2 weeks ago

    Remote, India Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success Executive

    1 week ago

    Remote, India MedicalCertificate Full time ₹ 1,92,000 per year

    ResponsibilitiesRespond to customer queries in a timely and accurate way via phone, WhatsApp, email, or chat.Explain services, identify customer needs, and guide them through documentation requirements.Convert leads into successful cases and achieve sales targets.Upsell relevant add-ons and maintain a high customer satisfaction ratio.Update internal CRM...

  • Customer Success Associate

    2 weeks ago

    Remote, India Sigma Solve Inc Full time

    Job Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...

  • Customer Success Associate

    4 days ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Specialist

    5 days ago

    Remote, India KKBC Full time ₹ 4,13,000 - ₹ 5,87,500 per year

    Company IntroductionFounded in 2009, KKBC is a leading B2B tech marketing agency dedicated to inspiring brands through innovative strategies and creative communication. With services ranging from media planning and digital management to brand research and public relations, we operate across APAC, EMEA, and North America, offering significant career growth...