Technical Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India Progressive Infotech Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description:-

1. Provide first-level support for end-user desktops, laptops, printers, and mobile devices.

2. Assist users with login issues, password resets, and system access.

3.Respond to service requests and incidents via ticketing systems (e.g., Zoho Service Desk Plus, Service Now, Jira, Fresh service).

4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.

5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software.

6. Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access

7. Coordinate with the network team for advanced troubleshooting and resolution

8. Generate reports on recurring issues, system performance, and support trends.

9. Assist users with login issues, password resets, and system access.

10. Maintain documentation for technical procedures, configurations, and knowledge base articles.

If Interested mail me on



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