Team Lead

1 day ago


Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Senior Team Leader
  • Role: - Handling Customer Service Team
  • Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)
  • Week-Off: - 2 Rotational Week-off
  • Age Criteria: - 25 to 37

  • Roles and Responsibilities:

  • Develop and implement effective training programs to enhance team performance and productivity.2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.4. Ensure compliance with quality standards and regulatory requirements.5. Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.6. Oversee daily operations, ensuring efficient use of resources and effective communication among team members. 7. Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards. 8. Ensure compliance with company policies, procedures, and regulatory requirements.

  • Desired Candidate Profile: -

  • 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.2. Proven track record of managing teams effectively using TL methodologies.3. Strong understanding of people management principles including recruitment, training, development & retention strategies. 4. Strong people management skills with ability to lead cross-functional teams effectively. 5. Excellent communication skills for building strong relationships with customers and internal stakeholder

  • Required Skills: -

  • Excellent Communication 2. Good Thought Process3. Graduation Mandatory. Additional qualification is an added advantage 4. Have handled various projects.5. Service Voice Process Background6. Open Industry

Interested can share their resume on below mentioned number

Anamika


  • Team Lead

    6 days ago


    Navi Mumbai, Maharashtra, India Cyfuture Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Team Lead - BPO OperationsCompany: Cyfuture India Pvt LtdLocation: Mahape/Ghansoli (Navi Mumbai)Salary: 25, ,000/- per monthJob Summary:Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...

  • Team Lead

    5 days ago


    Navi Mumbai, Maharashtra, India Saraswat Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Role - Team Lead (Debit & Credit Cards Vertical)We are seeking an experienced team lead to manage the Debit & Credit Cards vertical within the Information Technology department. The role requires strong leadership, deep understanding of card management systems, payment networks, and the ability to architect, develop, and maintain scalable, secure, and...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...

  • Team Lead

    5 days ago


    Navi Mumbai, Maharashtra, India Sharekhan Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position PurposeLead, supervise and motivate a team of relationship managers to achieve monthly, quarterly and annual sales targetRole & responsibilitiesManaging team of 10 Preferred RMRevenue Generation as per assigned Team TargetsAcquire and upgrade knowledge on filling up KYC/new products/processesManaging and updating Lead management system...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Twiite Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:* Collaborate with cross-functional teams on projects* Manage team performance and development* Ensure project deadlines met* Lead, coach, motivate and train team members* Coordinate team resources and goalsProvident fundHealth insuranceAnnual bonus

  • Team Lead

    5 days ago


    Navi Mumbai, Maharashtra, India Zero Mass Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Team lead - Accounts & FinanceLocation: Seawoods, Navi MumbaiKey ResponsibilitiesTeam Leadership: Manage and mentor a team of accountants, ensuring task allocation, performance tracking, and timely delivery.Accounting Oversight: Supervise general ledger activities, bank reconciliations, and accurate financial postings.Compliance & Audit: Liaise with...

  • Team Lead

    5 days ago


    Navi Mumbai, Maharashtra, India Vitality Business Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionVitality specializes in providing Knowledge and Business Process Outsourcing services for companies in the US, UK, and Australia. We are more than a service provider; we are a committed partner dedicated to making a valuable difference to your business. With our customer-focused approach and desire to understand customer needs, we offer...

  • Team Lead

    1 day ago


    Navi Mumbai, Maharashtra, India Hipotz Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Dear Candidate,We are hiring for Team Lead Application Support at ThaneWork mode- Work From officeJDWe are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project...

  • Team Lead

    1 day ago


    Navi Mumbai, Maharashtra, India Reliance Industries Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    JOB DESCRIPTION Job Role: Team Lead - Audit Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Job Role Variant: Sr. Team Lead - Audit Manager Job Position: Head - Audit Job Position ID: Value Stream: Money, Materials & Compliance Job Family: Finance, Compliance & Audit Sub-Job Family: Central Grade/Level: Location: SECTION II: PURPOSE OF THE ROLE...